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McAfee Firewall Keeps Switching Off

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morters
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Posted November 24, 2012 at 9:00AM

I have Windows 7 with pre-installed McAfee anti-virus. A few days ago it started warning that my computer was at risk and that I needed to switch on the firewall; I haven’t timed it very accurately, but it seems switches to off again in anything between 30 minutes and 1 3/4 hours.

Have tried to find solution on internet but generally couldn’t understand the suggestions as they were too technical for me. I have, however, performed a full scan with McAfee, Malwarebytes and Eset. What little that was found and removed has not sorted it. I also failed to find Windows Firewall.

This is obviously of concern. Can anyone suggest a solution, please?

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Woolwell

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Posted November 24, 2012 at 6:46PM

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morters

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Posted November 24, 2012 at 6:49PM

To be honest, I really don't know if I have/had a subscription; as far as I can see, McAfee updates. Apologies for my ignorance and apparent (maybe real!!) stupidity.

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morters

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Posted November 24, 2012 at 6:51PM

Sorrry, didn't notice that we had gone into page 2 and your link to Dell - now trying to work out what they mean.

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morters

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Posted November 24, 2012 at 7:00PM

McAfee tells me I have the latest updates available, it scans, etc etc. If I am/was not protected, I assume I'd get warning notices. I can't remember subscribing for beyond the 30-day trial but I assume I must have done - perhaps there was a special offer on that made me think McAfee was the best to go with rather than check out the rest (I did have some urgent work on when PC purchased back in March). Does that make sense?

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Woolwell

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Posted November 24, 2012 at 7:04PM

Sorry I am puzzled but you should have had an email acknowledging a subscription. I haven't used Mcafee for a long time so cannot help where to look.

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morters

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Posted November 24, 2012 at 7:09PM

Apologies for my hopeless memory!!! This is from an email dated 6/3/2012:

Dear McAfee SecurityCenter Subscriber,

Thank you for registering your McAfee SecurityCenter subscription. You are now entitled to updates and upgrades for your McAfee products.

McAfee SecurityCenter - 15-month subscription

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Woolwell

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Posted November 24, 2012 at 9:02PM

I'm now at a loss. McAfee should be providing all of your security including firewall.

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morters

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Posted November 24, 2012 at 9:04PM

Well they are - it's just that the firewall switches off after a while!

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morters

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Posted November 24, 2012 at 9:25PM

Woolwell, thanks for all your help so far. I'm afraid I'm absolutely knackered, at end of my tether and must retire for tonight. My apologies. If you have any other thoughts I'd be eternally grateful tomorrow. By the way, if I installed ZoneAlarm and there was a conflict, would it be serious in the short term? Would it be immediately obvious there was a conflict?

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Woolwell

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Posted November 24, 2012 at 11:05PM

I would not install ZoneAlarm. I beginning to wonder if you are getting false alarms.

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