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Tech Helproom


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Windows Live Help Please


redbarron

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I installed Windows Live Mail (only mail) onto my XP system so that I can transfer Outlook Express 6 folders ready for my new Windows 7 PC. But not all folder files transferred.

So I have uninstalled Windows Live and Essentials so that I can do a fresh reinstall and try again to transfer all of Outlook Express 6 folders. But when running the Windows Live software it keeps saying Windows Live Mail is already installed. Where!

I have looked everywhere I can think of but cannot see any Windows Live Mail folder anywhere.

I have looked in Add/remove, program files etc. Any help appreciated.

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northumbria61

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It looks like some remnants have been left behind. Download and Install REVO Uninstaller to see if it finds WLM and Uninstall.

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northumbria61

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OR - take a look here enter link description here

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difarn

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It could be that it didn't fully uninstall. Have a look at posts on this forum - the one by Joseph L, 23rd January, leads you through how to remove any left-over files manually before trying to reinstall.

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Jock1e

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If you run MSN it will be on that maybe.You would need to sign out of Windows Live mail on MSN then use Windows live essentials.

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redbarron

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Thanks all for your replies.

northumbria61 The bit of software you recommended works a treat. It uninstalled the software fully allowing me to reinstall.

The problem now is I cannot get the software to open. It throws up a box saying I have either installed the software incorrectly or I have not got enough memory.

Strange, since it all worked the first time round. But not now.

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Jock1e

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Add Remove and click on Windows Live Essentials.I don't remember if it gives you the chance to repair or you have to hit the uninstall button and then it will give you the choice of a repair.It will give you the choice of which program that you want to repair and just choose Windows Live Mail.

That's the way I used to do it.

They are trying to move us from WLM to Outlook.com now so maybe have a look at that.

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redbarron

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Still no luck with opening Windows Live. It still keeps saying that I have either installed it incorrectly or I don't have enough memory.

I do have enough memory, and I have installed and uninstalled it till I'm blue in the face. I'm beginning to think it's just a bit of Microsoft cr*p.

The only reason I want it is so that I can transfer my Outlook Express folders and address book onto my new windows PC that will be arriving tomorrow.

Any help to resolve this would be appreciated. Thank you.

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Woolwell

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Windows Live Mail is part of Windows Essentials can be installed separately. In your case I think that there must be a registry error created with the first uninstall. Windows Live Mail will not be provided automatically with your new pc. You may wish to consider using Thunderbird to import from OE instead.

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redbarron

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Woolwell

Thanks for that. I've never heard of Thunderbird mail client before. But it installed a treat.

Perhaps you can help with my next question please.

How do I export my mail and address book folders from Thunderbird to my desk top please. There doesn't appear to be an 'Export' tab in the 'File' menu, or anywhere else come to that.

Thank you

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Woolwell

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You may need an extension to Thunderbird. I only have Thunderbird on my laptop which is not in use at the moment so slightly working in the dark.

See second post

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