Hi, i have an old packard bell ixtreme X2711 and i was setting it up for my grandson at his dads house, they have only had it running a few days, it has not been used for a year, now the dvd drive tray will not open, pressing eject or trying to eject from my computer results in it trying hard to do something, you can hear it clicking and struggling to open, tried the small hole just under the tray but that wont make it open either, would anyone know any other way to get it to open, i cannot seem to find any real info online for this pc, i know its an atapi dvd w DH16WIP ata device, any help much appreciated.