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Orange webmail problems

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johndrew
Resolved

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Posted November 7, 2012 at 12:17PM

Is anyone else experiencing problems accessing their webmail?

The problem/fault started yesterday evening - it was fine in the morning - now when I attempt to enter my webmail account using Firefox the 'check your e-mail' login dropdown doesn't appear and I have been unable to gain access through any other route. In IE I get the dropdown login but after entering details I get the message that I'm not online.

All a bit strange - probably an Orange fault.

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woodchip

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Posted November 12, 2012 at 6:47PM

Woolwell Somebody had been spamming using my Mail Address, So I had to create another Password. Mail was being returned to my Box what I had not sent

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johndrew

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Posted November 26, 2012 at 2:57PM

After a lot of e-mails back and forward, where Orange denied there was any problem, told me it was resolved and then apparently ignored me, I have at last an an admission in a response today.

They say, "We're aware that some of our customers are having issues logging into webmail due to the lack of a sign in option and are continuing to investigate. We're unable to provide a timescale as to when the problem will be resolved.

In the meantime you'll have to use Internet Explorer to access webmial while the issue persists with your set up using Firefox."

Well it may not be a resolution, but at least it is a form of progress. I suppose I shall just have to wait for them to solve the problems they introduced with their improvements!!

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johndrew

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Posted November 30, 2012 at 10:34AM

Well eventually Orange/EE (or whatever their latest incarnation is) have resolved the fault of their making. Obviously there is no apology for the denials of a fault or for the time I (and probably others) wasted in doing half the work for them. At least I can now access webmail as previously rather than using the work around processes provided by them and suggested here.

Thanks for all suggestions made.

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dgmx5

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Posted December 1, 2012 at 8:48AM

Sadly not resolved entirely, Google Chrome is still not working whilst IE9 continues to do so. Have to say, it appears more likely it is their end and Orange have been spectacularly unhelpful in their responses so far.

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johndrew

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Posted December 1, 2012 at 10:19AM

dgmx5

Sorry to hear you still have problems. Have you contacted them? The e-mail is free and (over time) effective. I admit I had to get quite forceful before they took notice of my complaint and admitted the fault.

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dgmx5

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Posted December 1, 2012 at 10:52AM

Have done so and will see what their response is. I had hoped that by resolving it for one browser they would have solved it for all.

Thanks for your efforts johndrew in provoking some action from Orange.

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johndrew

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Posted December 2, 2012 at 1:08PM

A short, final addendum to the saga.

Today I received a response to my message to Orange thanking them for the resolution to my problem and pointing out that customers generally expect what they pay for and will only make complaints in the event of failings. They said:

"I'm pleased to learn that your Webmail access issue is now resolved.

We value your comments and have taken them on board, as we continually strive to provide excellent service to our customers. Please accept my apologies for any inconvenience this issue may have caused."

It would seem that someone may be taking input on board.

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Posted December 9, 2012 at 12:46PM

I am having similar problems with my orange webmail since getting a new ASUS laptop last week. Every time i type my details into the dropdown box on the orange homepage i am redirected to the orange login page. If I re enter my login password nothing happens. Funny thing is that I have no problems on other laptops or PC's or on my phone. Thought at first it could be IE9 so i changed to chrome but still no luck. changed anti virus software as well but this didn't work either. Orange were no help - they changed my password but this wasn't the issue as its OK when I use it elsewhere. Can anyone help! - i'm assuming its an ORANGE problem or something to do with the laptop - but ASUS just advised changing browser which I have done!!!

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Posted December 9, 2012 at 1:19PM

UPDATE - I have switched back to IE 9 and can now get my emails. Hurrah! Can only assume that ORANGE have sorted the problem out.

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