We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Orange webmail problems


johndrew
Resolved

Likes # 0

Is anyone else experiencing problems accessing their webmail?

The problem/fault started yesterday evening - it was fine in the morning - now when I attempt to enter my webmail account using Firefox the 'check your e-mail' login dropdown doesn't appear and I have been unable to gain access through any other route. In IE I get the dropdown login but after entering details I get the message that I'm not online.

All a bit strange - probably an Orange fault.

Like this post
Woolwell

Likes # 0

Sorry I'm baffled.

Like this post
johndrew

Likes # 0

I had a further e-mail from Orange Customer Support this morning. After several days of simply saying they had no problems, the opening paragraph reads,

"I am sorry to learn you are affected by the outage with the Orange email service. This issue will be resolved as quickly as possible."

Whether this means they have found a problem affecting some users or it is an incorrect statement I have no idea as yet, but it may be the beginning of the end!!

Like this post
Ian in Northampton

Likes # 0

I've been having the same problem. I went to check my fsnet.co.uk email account, and didn't get the drop down I would normally get. I could find no other way of accessing it. Fortunately, it's a very old account that I only check every month or so, but it's still annoying.

Like this post
spuds

Likes # 0

Ian in Northampton

As previously mentioned, it might be worth trying http://www.mail2web.com if you are having access problems via the normal ISP service. When you go to the above website, you use your own original membership details, and use you own selected security level.

Like this post
woodchip

Likes # 0

I use Aol Mail also cannot log in with correct E-Mail and Password

Like this post
johndrew

Likes # 0

spuds

mail2web.com will almost certainly work for most people - it does for me - but the point is that the ISP pages should function correctly.

I can also use IE to gain access - sometimes - and there is also a long winded method through my Orange account but where an update (and Orange have been doing one) causes failures it is unacceptable to those who pay for the service.

Unlike of course updates to sites where the service/access is free even though there is no such thing as a free site it is all paid for somewhere. Much as free lunches are.

Like this post
Ian in Northampton

Likes # 0

johndrew: you mean - there's no such thing as a free lunch? Damn...

Like this post
woodchip

Likes # 0

Aol Says I have Wrong User and Password! this what I have used for years, so whats wrong with that? could it be connected to Orange

Like this post
Woolwell

Likes # 0

woodchip - probably a server problem at AOL end. May well clear itself after a time.

Like this post
dgmx5

Likes # 0

I am having a similar problem with my freeserve.co.uk webmail address which I can access using IE (Version 9.0.8112.16421) but not Chrome (Version 23.0.1271.64 m).

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Christmas 2014 UK tech deals, Boxing Day 2014 UK tech deals & January sales 2015 UK tech...

IDG UK Sites

LED vs Halogen: Why now could be the right time to invest in LED bulbs

IDG UK Sites

Christmas' best ads: See great festive spots studios have created to promote themselves and clients

IDG UK Sites

Why Apple shouldn't be blamed for exploitation in China and Indonesia