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Orange webmail problems

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johndrew
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Posted November 7, 2012 at 12:17PM

Is anyone else experiencing problems accessing their webmail?

The problem/fault started yesterday evening - it was fine in the morning - now when I attempt to enter my webmail account using Firefox the 'check your e-mail' login dropdown doesn't appear and I have been unable to gain access through any other route. In IE I get the dropdown login but after entering details I get the message that I'm not online.

All a bit strange - probably an Orange fault.

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Woolwell

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Posted November 10, 2012 at 3:20PM

Sorry I'm baffled.

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johndrew

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Posted November 11, 2012 at 11:44AM

I had a further e-mail from Orange Customer Support this morning. After several days of simply saying they had no problems, the opening paragraph reads,

"I am sorry to learn you are affected by the outage with the Orange email service. This issue will be resolved as quickly as possible."

Whether this means they have found a problem affecting some users or it is an incorrect statement I have no idea as yet, but it may be the beginning of the end!!

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Ian in Northampton

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Posted November 11, 2012 at 11:49AM

I've been having the same problem. I went to check my fsnet.co.uk email account, and didn't get the drop down I would normally get. I could find no other way of accessing it. Fortunately, it's a very old account that I only check every month or so, but it's still annoying.

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spuds

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Posted November 11, 2012 at 12:27PM

Ian in Northampton

As previously mentioned, it might be worth trying http://www.mail2web.com if you are having access problems via the normal ISP service. When you go to the above website, you use your own original membership details, and use you own selected security level.

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woodchip

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Posted November 11, 2012 at 12:44PM

I use Aol Mail also cannot log in with correct E-Mail and Password

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johndrew

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Posted November 11, 2012 at 3:42PM

spuds

mail2web.com will almost certainly work for most people - it does for me - but the point is that the ISP pages should function correctly.

I can also use IE to gain access - sometimes - and there is also a long winded method through my Orange account but where an update (and Orange have been doing one) causes failures it is unacceptable to those who pay for the service.

Unlike of course updates to sites where the service/access is free even though there is no such thing as a free site it is all paid for somewhere. Much as free lunches are.

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Ian in Northampton

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Posted November 11, 2012 at 4:24PM

johndrew: you mean - there's no such thing as a free lunch? Damn...

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woodchip

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Posted November 11, 2012 at 6:58PM

Aol Says I have Wrong User and Password! this what I have used for years, so whats wrong with that? could it be connected to Orange

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Woolwell

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Posted November 11, 2012 at 7:18PM

woodchip - probably a server problem at AOL end. May well clear itself after a time.

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dgmx5

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Posted November 11, 2012 at 11:23PM

I am having a similar problem with my freeserve.co.uk webmail address which I can access using IE (Version 9.0.8112.16421) but not Chrome (Version 23.0.1271.64 m).

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