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PackardBell Recovery Program failed.

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Oldguy145

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Posted October 31, 2012 at 2:23PM

Dear Tech Support Team,

I recently acquired an old PC from my son, however, there is a lot of previous files which he has left on the computer. So I goggled and found Packard Bell had an in-house program which resets the computer back to default settings (Same settings as the day it was bought).

So I pressed F11 on the keyboard when the computer was booting. Came to the PackardBell Recovery Program, and Clicked the option for full restore - wiping all accounts and documents. After the process finished it automatically rebooted the computer itself, went to the bios screen, for which after came a black screen with " DMI POOl VERIFYING" underneath this was {Bè(little black square)$ . I have restarted the computer multiple times to no avail of success. I have reset the BIOS options to default and have put hard-drive as number one boot priority.

Any help on the situation would be grateful. I am a beginner with PC, so please bare with me.

John D.

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Fruit Bat /\0/\

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Posted October 31, 2012 at 4:32PM

What other options does SATA controller mode give you? its set to IDE at the moment.

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Oldguy145

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Posted October 31, 2012 at 4:41PM

Have done Woodchip, I retried all options at least 3 times. Still no success.

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Oldguy145

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Posted October 31, 2012 at 4:43PM

Tried that woodchip. Did all options at least 3 times with no success, any other ideas guys? Do you think Tullie was right, that the wipe actually removed the operating system aswell>?

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Oldguy145

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Posted October 31, 2012 at 4:45PM

Yes Fruit, there is only two options, IDE and RAID.

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Fruit Bat /\0/\

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Posted October 31, 2012 at 4:53PM

try setting to raid - save and exit (f10)

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Oldguy145

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Posted October 31, 2012 at 5:20PM

Done that Fruit, the PCI listing comes up, but at the moment again, states the same error as before. Also says update successful ESMUC too.

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Fruit Bat /\0/\

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Posted October 31, 2012 at 5:51PM

Put back to IDE and retry to boot.

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Oldguy145

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Posted October 31, 2012 at 6:17PM

I did that fruit, and still no success. I am about to buy a windows xp operating system reinstall CD, do you think that would help at all? Is it a bios or harddrive issue?

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lotvic

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Posted October 31, 2012 at 6:40PM

You could try: take out the harddrive and hook it up to another pc (as an extra drive) try viewing the Packard Bell oem partition in the windows disk management screen and change it to mark it active then put back in PB pc, boot up and it should launch recovery straight from the hidden restore partition.

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Oldguy145

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Posted October 31, 2012 at 6:42PM

Maybe I am mis-understanding what you are saying Lotvic, The Packardbell Recovery program works. When you talking about the OEM, you mean the section that has the operating system on it? I can get to the wipe pc, and it works ok.

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