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Tech Helproom


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Cannot access Internet via router - computer keeps trying dial up!


PC_HelpMe
Resolved

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Hi folks - having just had to disconnect my computer from the router as it had broken (that is now resolved), I have reconnected the computer to the router but the computer keeps trying to ask me to select dial up connection - and whenever I try and just click on a browser, it keeps saying "server not found".

How do I get the computer to access the Internet via the router again?

Thanks.

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PC_HelpMe

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Just tried was D@ve suggested but I'm running windows xp home. I typed the ipconfig in the command prompt box that came up under the accessories tab - but this is what came up:

"An internal error occurred. The request is not supported. Please contact Microsoft for further help. Additional information - unable to query host name".

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PC_HelpMe

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I have just gone into network diagnostics for windows xp and under winsock status it has given a few errors including one that says a connectivity problem exists with an installed LSP.

Anyone know what an LSP is?

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Nontek

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Hmm, have I missed something? How are you connecting to this Forum?

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Nontek

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Winsock repair

I have never had to do a Winsock Repair, but this might be the answer to your problem.

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PC_HelpMe

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Haha nontek - I think I posted earlier that I can access Internet still via phone and laptop - but it's the tower pc that had the problems.

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PC_HelpMe

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Ok so the winsock tool I presume I will have to download to a cd as I can't connect to Internet on the pc in order to run it?

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Fruit Bat /\0/\

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Try a repair of XP first

Start - Run

type sfc /scannow

press OK

windows will scan and replace ant missing or corrupt files it may ask for the CD to be in the drive and it will take awhile to complete.

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PC_HelpMe

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Thanks fruit bat - do you think the other problem you helped me with on here has been the cause of this (my thread about windows xp not booting up and I got an external caddy)?

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PC_HelpMe

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Will try using the only CDs I got with the computer - a recovery disc and an application/software cd - I don't have an actual windows xp cd.

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rdave13

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This is a Microsoft fix it to reset internet protocol,click here. Are you sure that you have no infection? I'd run your security programs in safe mode first then try the fix it.

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