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Tech Helproom


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Windows mail working but browser say no connection


grumpy-git

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Laptop running vista, connecting via wi-fi.

Firefox will for maybe 10 minutes then fail to connect. Connection appears to be fine - local and internet, but to get Firefox to work I have to disconnect & reconnect again.

Strange thing is that windows mail continues to work normally & emails keep coming.

Rarely use IE but that seems to suffer the same problem. Any ideas folks?

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Jock1e

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ipv6 I don't think that should work at all but I may be wrong.

It is the numbers beside them that you need as you can type them in manually.

Mine starts off with 192.168.0.3 and sometimes with an 0.2 at the end.

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grumpy-git

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The ipv4 address at the moment when working is 192.168.2.3

Think it was the same when it had failed yesterday.

The default gateway is 192.168.2.1

The above are all on the network connection details.

Trouble is, it never loses connection when I have time to try & investigate further

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lotvic

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Those appear to be your Router's homepage url. and the last number is for each pc. equipment connecting to router .1 is your main pc, .2 maybe a laptop, .3 another different laptop, etc etc.

Have a look in your Router's Homepage.

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Jock1e

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I take it those two show the same when working or not.

You also need the subnet mask.And the DNS Server.

Basically you need those.

IP4 Address

Subnet Mask

Default Gateway

DNS. Usually 2 settings for that.

I use W/7 and I can see mine no problem.But not sure about Vista.

I keep mine written down on a book just in case I have bother with it again.

I would tell you to try Norton DNS but then you might loose your own and not be able to connect again.

Connection seems to be fine but you cant get Firefox or Internet explorer to work properly.When they don't work can you still update your security programs.

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Jock1e

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Local and Internet.

Do you mean that Local area connection and wireless connection are working at the same time.

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Woolwell

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When it shows local only then it means that it has lost internet connection. I am surprised, and even doubtful, that you get e-mails when it is showing local only. The ipv4 address is the address allocated to the laptop by the router. If you lose that address then again there is a problem with connection with the router including failure to allocate an IP address.

All of the settings that Jock1e mentions in his 2.06 pm post should be allocated automatically unless you are using a fixed ip address.

Your firewall configuration could cause a problem.

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Jock1e

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lets be a bit different.

Years ago if you had problems with your Computer and you used Norton the problem was probably a Norton one.

The best way out of it or at least the quickest way out of it was to completely remove Norton.

Reboot then install Norton again and more times than enough that was the problem.

If nothing else works give it a try if no difference at least you can rule out Norton.

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Woolwell

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Rather than remove it, try turning it off and see if the connection resumes.

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Jock1e

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Turning it off never made any difference you had to remove it completely.

It may well be it's Firewall that is stopping the connection.But like woolwell says give it a try with it turned off and if no difference remove it completely then reinstall it.

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grumpy-git

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The little icon bottom right of screen says access local and internet

emails coming in, bytes sent & received keep going up as emails received.

ipv4 internet

ipv6 local

Turned off various settings in norton but still no browser connection

Think I'll have to forget it for this evening and try again tomorrow

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