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Windows mail working but browser say no connection
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Posted October 16, 2012 at 10:22AM
Laptop running vista, connecting via wi-fi.
Firefox will for maybe 10 minutes then fail to connect. Connection appears to be fine - local and internet, but to get Firefox to work I have to disconnect & reconnect again.
Strange thing is that windows mail continues to work normally & emails keep coming.
Rarely use IE but that seems to suffer the same problem. Any ideas folks?
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Posted October 18, 2012 at 4:09PM
Try switching the router off and on again.
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Posted October 18, 2012 at 4:10PM
Have you tried your download speed.
Give this a run if you haven't. http://www.speedtest.bbmax.co.uk/
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Posted October 18, 2012 at 9:19PM
First of all switched router off for a minute, then back on. Laptop would not connect, but desktop pc (wired to modem) was connected and accessing internet.
Restarted laptop & connected to internet. Checked download speed and got:- laptop 5418 download 790 upload desktop 6519 download 804 upload
Emails coming in fine, but then browser stopped - connection was reset message. email still working though. Access showing as local & internet.
Had to right click on the icon to disconnect, then right click & connect to wiress network again. Laptop browser then works again with similar speeds.
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Posted October 18, 2012 at 10:27PM
Indications are that there is a problem with the wireless connection. But not sure whether it is at laptop or router end. It is odd not to lose email if the internet is not working. How long has this problem been happening? It may be worthwhile doing a system restore to just before the problem.
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Posted October 18, 2012 at 10:46PM
In your Firewall check that you have given Firefox permission to connect to the internet. It sometimes happens after programs (firefox in your case) have checked for updates if you haven't got them listed as ok in your Firewall list.
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Posted October 18, 2012 at 10:48PM
lotvic - good idea but also happens with IE? (see first post).
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Posted October 18, 2012 at 10:51PM
Yes, I'm confused that email works but browser keeps losing connection.
It's my wife's laptop, which I've only recently started using. Because of this, it has had very little installed in the way of software. It has Norton Internet Security, as does my laptop, and only being used for a bit of browsing & internet banking - plus playing a few games, there has been no need to keep backing it up.
She always complained she couldn't access her bank account, and my answer was always disconnect & connect again, which would get it working long enough for her to do what she wanted. Now I'm using it, the problem is rather annoying, and I can't really go back to a point to where it was working properly
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Posted October 19, 2012 at 10:16AM
As a little add on to this, I have an old xp laptop, which when connected via wi-fi stays connected indefinitely when using the browser, so the signal from the router isn't a problem.
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Posted October 19, 2012 at 10:49AM
Have you tried updating the wireless driver.
Or maybe check in services for WLAN and make sure it is set to automatic and is running.
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