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Tech Helproom


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Windows XP home edition won't boot up


PC_HelpMe
Resolved

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Hi all,

My computer has decided to just not load up - it won't even load up in safe mode. The following message then came up:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen restart your comp."

It then goes on to say disable antivirus or check hard drive configuration and run CHKDSK /F for hard drive corruption.

Technical info: * STOP: 0x00000024 (0x001902FE,0xF79C36DC

It gives more numbers etc.

I then also tried using the recovery disc yet this same message came up!

How can I try and fix anything when I can't seem to get off this error message?

Any advice really appreciated.

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PC_HelpMe

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Well I got the disc I made to work - thanks Woodchip.

Unfortunately a message came up saying "setup cannot find the end user licensing agreement"

"Setup cannot continue. To quit press f3".

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Fruit Bat /\0/\

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Have you run Chkdsk /f/r from the command prompt?

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PC_HelpMe

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No I haven't - because it won't let me get that far - no matter what I try I keep getting the blue error screen that comes up saying "Windows has closed to prevent damage to the hard drive" (or something like that).

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Fruit Bat /\0/\

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can you not get to a command prompt by booting from the CD?

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PC_HelpMe

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I can only get to the blue screen where it gives option to install windows, or to press "r" for the recovery console - but when I select either it just gives me the "windows has closed to prevent damage........" page.

I may try the recovery console option again tomorrow - I just want to be able to do the chkdsk thing - but just cannot get any screen to allow me to type on it :-(

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Fruit Bat /\0/\

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I think if you cannot get to a command prompt best action may be to connect the drive to another machine back up all your documents and try a disk check while attached to the other machine.

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PC_HelpMe

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I think I will remove the hdd and put in a caddy like you suggested Fruitbat - and see my documents via my laptop. Will I be able to view all documents - including any photos that were just saved to the computer's desktop?

If I do a disk check while its attached to my laptop, will I be able to "fix" my actual computer still or is it caput?

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Fruit Bat /\0/\

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Hopefully it will fix it but if not then when you have copied all your data across you can use the recovery disk to put the machine back to the day you bought it.

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PC_HelpMe

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Thanks fruit at - will come back with update as soon as I can :-)

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PC_HelpMe

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I now have the hdd out of the tower unit - was about to connect it into my 3.5" external caddy but can't as the connection is different!!!!! I don't know how to post photos on here to show you the different connections! There also doesn't seem to be a little bit of plastic to set it as master or slave???

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