We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Weird problem with hotmail, but only on certain PC's


onthenose26

Likes # 0

Hi,

Bizarrely I can no longer access my hotmail account from certain computers. However it works fine on my desktop and other random machines. When I try to log in it tries to route me to https://dub114.mail.live.com/default.aspx?id=64855 but says that 'The connection to dub114.mail.live.com was interrupted' and suggests that my internet access is not working, but it clearly is. I don't understand how this can not work on some computers, but will work on others?. I can access other hotmail accounts on the same laptop and can access my hotmail on my desktop with the same internet connection. I'm using Chrome, but get the same problem with IE.

Any ideas?

Like this post
21099475

Likes # 0

Does the same email address work differently on different PC's? I have the same problem for one email, but when I tried a different email on the same PC and same browser, it worked. Therefore, it might not be the PC's or browsers that causes the problem.

Like this post
21099475

Likes # 0

The problem doesn't seem to be PC's because different emails work on the same PC. The problem doesn't seem to be the browser because different emails work on the same browser. It looks like it's a hotmail bug that affects certain accounts. They had a slightly similar problem last week, so hopefully, they'll get fixing.

Like this post
nibbles1420

Likes # 0

I just started having exactly the same problem with a long used hotmail account this afternoon. My Android phone still seems to access the account, but with no email updates since 4pm earlier this afternoon, so quite frustrating. I have also run a oouple of Spyware checkers to no avail (just in case).

Like this post
onthenose26

Likes # 0

I have the same problem for this account on all PC's, but can access it through outlook on my home PC. Essentially whenever I try to connect via a webpage to this account it won't work. After it has failed to work the browser then cannot even go to the hotmail.com or outlook.com homepage with out the error message coming up. I have to shut down the browser.

Like this post
21099475

Likes # 0

I tried the following, and it worked for me:

  1. Log in to your hotmail account.

  2. Visit this link: https://dub002.mail.live.com/P.mvc#!/mail/options.aspx

  3. On the top left, there will be a link called "Inbox". Click on that link, and it should take you to your inbox.

Like this post
Craxxxy

Likes # 1

I have the same problem with my live account whenever i tried to log into my account this URL comes up and saying check your internet settings and uncheck the Lan settings i tried this i have even remove all internet temporrary files and even cleared all cache and deleted all cookies and browsing history and offline contents i tried again but still cant get into my account and all the times this URL coming and still giving same error and wonce this page shows up with this URL https://dub114.mail.live.com/default.aspx?id=64855 then cant even access the login page of hotmail then i have to clear cache again and then i am able to see login page but when tried again to log into account same error and problems comes again i have tried scanning system and everything i could do best but couldnt find out what is this problem.

If anyone see this problem please share and if anyone knows solution please share.

By the way one friend said above login and follow that link that doesnt work either.

Like this post
davidjacobs

Likes # 0

relating to craxxxy's post at 4.15.

I am having exactly the same issue with my hotmail account. I would be most grateful if somebody could come up with an idea to solve this really annoying problem.

thank you :)

Like this post
21099475

Likes # 0

After logging into your account, go to the above link I mentioned, but change https to http

Like this post
davidjacobs

Likes # 0

I cannot even log in to the account. Once I have entered my log in details I am being send to this URL:

https://dub114.mail.live.com/default.aspx?id=64855

I suspect there is a problem with microsofts server and I have no idea of what to do except waiting and hoping for it to be repaired. Somebody please prove me wrong and find a solution :)

thank you

Like this post
victorlam

Likes # 0

It has been a server related problem, however this seems to be fixed now. Most probably one of the content delivery servers (more precisely dub114) did have some kind of failure. Luckily there is remote access protocols that are hosted on other servers mirroring the actual mailserver so if this problem will ever occur again, you will still be able to access your account as well as sending emails using either a outlook client, a smartphone client or by downloading Windows Live Essentials and use Windows Live Mail.

Hopes this helps.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Windows 10 release date, price, features. The next version of Windows will run on everything:....

IDG UK Sites

An Apple fan's perspective on the Windows 10 launch

IDG UK Sites

Sensor-laden kids' watch with 3G launches in Japan

IDG UK Sites

2014 Retina iMac release date rumours, specs and features: 27in 5K Retina iMac 'launching this mont'......