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Removal of MadSafe anivirus programme difficulty

compumac

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Posted October 8, 2012 at 11:04AM

I have an Origin laptop that needs attention (a lot of). This has two Antivirus programmes on it - AVG 2012 Free and MadeSafe Antivirus that I have never heard of. The person to whom this belongs acquired it for their son and is/was not aware of the problems of two antivirus programmes being used. I am trying to remove Madsafe antivirus but keep meeting up with “madesafe Setup requires that you have Internet Explorer 5 or above. Please update Internet Explorer before running the Madesafe setup” The laptop is using IE8!!!

I searched the internet and it would appear that the company that made Madesafe are no longer around and that my experience is not something new. Even CCleaner will not remove it - coming up with the same dialogue box ref IE5. All the postings that I came across are now quite old. Is there anyone out there who can suggest a solution? I know what I could do, but at this stage, as it is not my laptop I do not wish to do anything drastic. Anyone?

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northumbria61

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Posted October 8, 2012 at 11:09AM

Try Revo Uninstaller - enter link description here

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compumac

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Posted October 8, 2012 at 12:21PM

northumbria61. Thanks for reply but had tried Revo Uninstaller with the same result “Madesafe Setup requires that you have Internet Explorer 5 or above. Please update Internet Explorer before running the Madesafe setup".

I do not wish to spend a lot of time with this laptop as I have already superglued the cracked lid hinge, updated AVG, updated CCleaner, updated XP Home, generally tidied up the unit and checked out the problems that they had for accessing the Internet - which was the initial reason that I was asked to look at it. The person to whom this belongs has a "not bothered unduly attitude" it is just that I like to think that they get it back in its best possible condition even though it is free to them.

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Fruit Bat /\0/\

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Posted October 8, 2012 at 12:40PM

Try Revo Uninstaller in safemode

or

use CCleaner tools startup to disable Madesafe at startup then try and remove.

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Jock1e

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Posted October 8, 2012 at 12:46PM

See if it is on C Cleaner and remove it from there.

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compumac

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Posted October 8, 2012 at 2:04PM

Fruit Bat/\0/\ Tried Revo Uninstaller is Safe MOde -- No joy same ... IE5

CCleaner sees it in programmes to uninstall but NOT in STARTUP!

Jock1e AS stated previously CCleaner does not remove it.

Summing up: CCleaner sees it in programmes to uninstall but not in StartUP Start/All Programmes sees it. Add/Remove programmes sees it. Windows Explorer sees it, not in Programmes but in its own separate Directory. The only time you are aware of it is when the laptop boots up and for a brief second or two a splash comes up "MadeSafe Antivirus Edition"

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Fruit Bat /\0/\

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Posted October 8, 2012 at 2:53PM

Run regedit

create a backup

Search for all references to Madesafe in the registry and remove them

reboot ad see if the reference does not appear on startup.

delete the madesafe folder and files

run CCleaner and then registry tool in ccleaner.

Hopefully this will get rid of it.

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compumac

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Posted October 8, 2012 at 4:07PM

Fruit Bat/\0/\

Thanks for that, but in the interim I have found out that the laptop is being given to a six year old to play with..... Nuff said.

Being returned to them tomorrow.

Thanks for all input.

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compumac

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Posted October 8, 2012 at 5:09PM

I have been trying to show this posting as resolved.

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Fruit Bat /\0/\

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Posted October 8, 2012 at 7:38PM

Green tick does not appear to be working since he weekend :0(

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