Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

Internal Virus Database out of date: message appearing on incoming mail

patrici

Likes # 0

Posted September 30, 2012 at 1:33PM

Been having computer issues all week. Now noticed the message 'internal virus database out of date' showing on my incoming mail (all known to me - not Spam) instead of the usual 'No virus detected AVG'

I have free AVG and Zone Alarm. All says up to date and protected. So why?

Can anyone please help? I am not technically minded at all, I'm afraid, so please speak slowly!!

Like this post
mgmcc

Likes # 0

Posted September 30, 2012 at 1:53PM

I don't use AVG but are you able to perform a manual update of its definitions to see if that resolves the problem?

Like this post
patrici

Likes # 0

Posted September 30, 2012 at 2:51PM

Thank you. I did a complete computer scan this morning (about 3 hours). All fine. Now I've just done a manual update on AVG. After, I did a test email from my gmail a/c and it showed as 'no virus....'!! Could it be that simple?? I'll wait for another email to arrive and check the message again.

I have Zone Alarm firewall (?) and when I checked it said 'fully protected'. But then a box popped up saying it's an old version and should be updated. Can I trust it? Should I update? I'm usually very cautious of messages just 'popping' up. Actually, I did click on update (with trepidation) and the 'blocked pop-up bar' showed, so I closed it! Should I disable the bar temporarily to allow the updated version to proceed?

Like this post
patrici

Likes # 0

Posted September 30, 2012 at 2:54PM

Thank you. I did a complete computer scan this morning (about 3 hours). All fine. Now I've just done a manual update on AVG. After, I did a test email from my gmail a/c and it showed as 'no virus....'!! Could it be that simple?? I'll wait for another email to arrive and check the message again.

I have Zone Alarm firewall (?) and when I checked it said 'fully protected'. But then a box popped up saying it's an old version and should be updated. Can I trust it? Should I update? I'm usually very cautious of messages just 'popping' up. Actually, I did click on update (with trepidation) and the 'blocked pop-up bar' showed, so I closed it! Should I disable the bar temporarily to allow the updated version to proceed?

Like this post
lotvic

Likes # 0

Posted October 1, 2012 at 11:28AM

There should be an option somewhere in Zone Alarm toolbar for you to manually check for updates. That would be best way if you are wary of popup.

Like this post

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.