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problem connecting Epson SX535WD scanner

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morters
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Posted September 21, 2012 at 4:56PM

A couple of weeks ago my TP-Link wireless router packed up. Through the support team, I eventually realised it needed replacing. This took ten days, during which time I had no wireless connectivity, preventing internet access and use of an Epson SX535WD printer.

When I eventually got a new router and access to the internet, I found I could not connect my printer. Epson support helped me get it connected so I can now print and copy. But it will not connect to the scanner – I get ‘Cannot communicate with the scanner’ error message. Epson support took me through various tests/adjustments but, though everything suggested that the scanner should be working, it wasn’t. Epson think it may be a problem on my pc (Dell, Windows 7) but I am at a loss as to what. Have tried disabling firewall and anti-virus but to no avail.

I’m not at all technically minded and am quietly going round the twist wondering what the hell to do. Can anyone advise, please?

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morters

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Posted September 22, 2012 at 10:20AM

Thanks, Woolwell, and again apologies for long break.

The USB connection was the recommended method by Epson, and, being a good boy, I always do as I'm told! But you are right, the choice comes fairly early in the process, so I'll try the alternative; presumably I should uninstall all software again??

Yes, the WiFi light is lit.

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Woolwell

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Posted September 22, 2012 at 11:14AM

You could try connecting using additional computer set up. However you may well end up with 2 versions of the printer on your system. You would need to make the wireless one your default.

BTW it's very good when you have it working.

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morters

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Posted September 22, 2012 at 11:23AM

Will delete everything then. I'll therefore be some time before I can respond as to success or otherwise, thanks. And agree, when it's working the printer is superb.

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Woolwell

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Posted September 22, 2012 at 11:26AM

Good luck.

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morters

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Posted September 22, 2012 at 4:35PM

Well, that was a bit of a nightmare, but eventually mananged to get everything working, thank you so much for your help, Woolwell. There are 3 methods of installation suggested by Epsom, the first of which is the one that initially failed and prompted me to post problem here. The second, and one that seemed most likely (to me!) to succeed, failed - I got bogged down with all sorts of passwords and other things. Sorry I'm being vague but didn't keep record of options; while I might be able to retrace installation and describe 3 installation options, I'm not prepared to possibly bugger up what I've achieved! Third method, which looked least likely to succeed, actually worked! Yippee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you again but I have to wonder why Epsom support couldn't suggest this option in the first place.

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Woolwell

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Posted September 22, 2012 at 4:40PM

Good news.

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Woolwell

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Posted September 22, 2012 at 4:41PM

ps I recommend the high yield cartridges.

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