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Beeps when upgrading RAM and not booting up - Help pls


AroundAgain
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Good morning folks

Yes, I need some help/advice again, please.

Re: Dell PC, with Dell Dimension DE051 M/B

Having been to Crucial.com and getting details re what RAM can be used to improve memory (256Mb x 2 cards), 1Gb x 2 cards were ordered from eBuyer. Last evening, I went to my friend's house to put these in but PC wouldn't fire up, only some Beeps - single beep approx 4 times (I didn't think to actually count/make note at the time!!!)

I removed and replaced again, tried each one on it's own and in each slot but same beeps and not firing up. So, I put her original 2 x 256 cards back in and PC fired as normal.

I've checked all the details I have to be sure this is the right RAM, that the M/B will support this - will support max 2 x 1Gb DDR 400 - which is what the new cards appear to be.

I've been in touch with eBuyer and they will accept a return (once my friend gives me details to log in, or she do it!) so, at least, can be refunded.

However, that renders us back at square one with an incredibly slow machine and she can't manage getting a newer machine just now.

So, question is - Have I missed something that I should be doing to get the machine to cope with this extra memory?

I'm feeling somewhat out of my depth here so hoping some advice will help this issue. Alternative will be to get a techie in but my friend is on tight budget and the PC is used for charity work, for which she is a very much over-worked volunteer! So, I'm looking for the most cost-effective solution, of course.

Thanks, guys, for all/any advice you can offer. As usual, it is very much appreciated.

Cheers

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AroundAgain

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Hi again

Right, I have been able to get access to the PC and have taken a photo of the memory cards. See here for photo with all detail.

Does this give the information you were asking for, Chronus? There were no numbers/text on the other side of the card.

Thanks for all your help

Cheers

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wee eddie

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AroundAgain: I apologise if that really is the case and she is a penniless Charity Worker.

However, such hard-luck stories appear here as frequently as Cars that have only been driven by little old Ladies, appear on a Used Car Lot!

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AroundAgain

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Hi wee eddie

Thanks, yes, she's really having a tough time financially, just now. The country's cutbacks on certain workforces has had a big impact on her both financially and how her work hours now impact on her day to day stuff in her own time. Being single, having to support oneself and nearing retirement age, it's not an easy time, eh?

So, no, I wasn't trying to get sympathy or exaggerate etc. I was merely trying to state her situation to justify my actions etc.

So, OK, all forgotten now. Thanks :) Cheers

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KRONOS the First

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Nice clear photo, but I really wanted to see the same thing with the newer stuff you bought, or a link to the Ebuyer wed-page would be good. I suspect you bought what should have been compatible but any more info is always useful.

I am not sure why wee eddie has a bee in his bonnet about the financial position of your friend? it is an irrelevance you have come here seeking help nothing more.

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AroundAgain

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Hi Chronus

I hadn't appreciated the use of a photo of the 1G cards and I sent them in the post yesterday. So, have been back to the order page and taken snips.

The webpage of the item I bought is here

Also, I have snipped specific details from the webpage - picture of 1Gb card and Details and Crucial.com details

I noticed that the 1Gb cards are non-ECC (said somewhere on picture or blurb)

I do enjoy a challenge but I'm stumped now. I had thought it would be straight forward! ;) Still, you learn more when there are 'issues', eh?

I do hope there is an easy and inexpensive solution to this.

All help is very much appreciated.

Yes, as you say, Chronus, the forum is for giving/recieving help, regardless of personal situations.

I can only assume, when using a 'service' offered by a supplier, it might be considered obligatory to then buy from that supplier. I happen to believe in checking out alternative suppliers/compeetition. I feel businesses provide such 'services' to encourage more business and are not concerned that a proportion will then go elsewhere. To me, it's the nature of the game nowadays. I've always 'shopped around' when it's practical and advantageous.

Anyway, back to the drawing board. I can only wait for further suggestions now as I'm totally stumped. Next week will be trying to get my old PC working properly and accepting ethernet cable (!) 'cos M could have that one - would be a lot faster than her present one!!!

Look forward to hearing further solutions / way forward ...

Thanks folks Cheers J

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KRONOS the First

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I shall get back to you after I have consulted more knowledgeable people hopefully.

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AroundAgain

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Thanks, Chronus I'll treat you to a jam donut!!! ;) J

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KRONOS the First

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Much as I would love one my only sustenance these days comes from a bottle, and unfortunately not one that contains alcohol.LOL.

But I have had one thought/suggestion from elsewhere and might be worth trying.

Quoted from elsewhere.

"With a big OEM like Dell you get into a situation where they continue to manufacturer systems well after enthusiasts would not be able to even buy the components used on the open market. With Dell and RAM I reckon this probably means the creaky motherboard is only rated to run PC2700 (is that 366Mhz?), Dell mitigate this as they move to their new systems buy buying in RAM that can run at both speeds, (faster for the new systems, do not waste money/confuse dell factory chimps by buying 2 types of RAM) however RAM bought in future may only run at its rated speed and may not have the ability to be down-clocked, I am almost certain this is the case."

Reading between the lines I think it might be worth trying 1GB of PC2700 RAM and seeing it the PC boots if it does and I think the chances are reasonable that it will you can get another gig to put in. You have tried the PC3200 and it most certainly did not boot so I think this is your best option.

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KRONOS the First

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Another suggestion I have had,and one I am ashamed to admit I should have thought of myself.

"You might want to try the bios reset jumper or leaving the battery and power out for a while, the bios should then re-configure itself around the new memory. It's probably expecting the old memory which will be set at specific timings."

Being a Dell I would not be able to suggest where to look on the motherboard for the BIOS jumper but removing the battery and removing the power cable will be easy enough. This you could try before you send the RAM back unless of course you have already done so.

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AroundAgain

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Hi Chronus

Sorry about the donut. I hope I haven't caused you extra saddness in your life? Thing is about these forums, you just don't know the circumstances of who you are communicating with. I hope you just accepted it as a symbol of my gratitude ... :)

Anyway, have already posted the RAM back so, quick google comes up with the following.

http://www.ebuyer.com/54265-extra-value-1gb-ddr-333mhz-memory-evr1024ddr333

http://www.crucial.com/uk/store/partspecs.aspx?imodule=ct12864z335

Do you think this is what I should order? Yes, good idea to go with only getting 1Gb first. Even that should improve the PC!!! Needless to say, I favour ebuyer. I've used them in the past as well as recently and have found them to be very good. Clearly the price is slightly less than the one on the Crucial link but perhaps it might be worth going to Crucial and phoning them before ordering? What do you think?

Cheers J

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