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Tech Helproom


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BT Home Hub 2 connection problem


mhov

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I have a Dell 530 with a wired connection to a BT Home Hub. A few days ago the internet connection failed. The Hub and cables are OK as I can access the internet by wired or wirelsss connection using a laptop. Thinking the network card may have failed I have installed a new one. Device Manager tells me the new card is working correctly and the driver is up to date but when I try to re-establish the network connection the installation programme gets as far as testing the connection and reports 'not connected'. I know the cable is OK and the Hub is working correctly so cannot understand why the computer will not connect to the hub.

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morddwyd

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Have you tried resetting the hub (bottom button I think).

It often cures unexplained glitches.

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mhov

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Yes - but it doesn't cure the problem.

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chub_tor

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mhov

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Yes. I've tried pretty much everything but without success. I think it might be time for a trip to the repair shop!

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difarn

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You could try re-setting the winsock in case this has become corrupted.

In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each one of them:

Reset WINSOCK entries to installation defaults:type- netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults:type- netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults:type -netsh int ipv6 reset reset.log

Restart the computer.

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Nick_OB

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I have exactly the same problem - internet connection failed and when it restarted the wired desktop will no longer connect (though laptops will, even with the same cable from the back of the PC). I also tried putting a wifi dongle in the desktop to see if I could connect wireless and even that doesn't work. I'll try the Winsock suggestion. Is there any chance that the BomeHub software has been changed and some firewall settings have changed?

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