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Internet connection problem windows 7


KirstyK

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I am unable to connect to the internet from my computer; it says 'No internet access'. Other devices are OK, so I know the hub is OK (Virgin media broadband. Has anyone got any ideas? It says 'can't communicate with primary DNS server.' It suddenly stopped working. I was using it fine yesterday on facebook and was not doing anything unusual with it.

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Nontek

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Try a System Restore back to when it was working ok.

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KirstyK

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Thanks, but would appreciate an alternative solution without having to do a restore, as no full back up done as lack of space on buffalo drive. It says 'dns server not connected' even when use ethernet cable.

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onthelimit1

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System restore does not delete any of your data (unlike a full restore).

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onthelimit1

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Try the advice on this link

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Woolwell

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Jock1e - already stated has tried with ethernet cable.

Try flushing ips - Start - cmd in search box - select cmd then in the box ipconfig /flushdns

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Woolwell

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192.168.0.1 is the access to the router and should work without internet connection. If it doesn't then it means that the PC is failing to "talk" to the router and there could be a number of reasons for that.

Other devices are working ok indicates that it may not be a problem with the router. Try re-booting router.

No reply now for over 12 hours so perhaps problem is solved.

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c4rm0

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Can you do a ipconfig /all for me via the command prompt and post the results.

Also why not use Google's DNS servers instead of virginmedia's i always use it when virgins are playing up

go into your TCP/IPv4 properties of your Local area connection and change the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. once done do a ipconfig /flushdns to flush your dns cache

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