We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Can't back up to external drives


exdragon
Resolved

Likes # 0

Hi – I’m having problems with a couple of WD external hard drives. I’m trying to back up my Quicken files but get the message, ‘Unable to access the disk in drive W. Make sure the drive is ready and that the disk is not write-protected’. This happens with both drives, which each have an allocated letter, X and W. I did, however, use Easeus to successfully back up another small external drive to drive W. As far as I can see, the settings are identical on all three external drives.

I’ve also tried to ‘Save as’ with a document, but get the message, ‘You don’t have permission to save in this location. Contact the administrator to obtain permission’.

I’m the only user and have administration rights, I haven’t changed anything recently so don’t know what the problem is; can anyone help, please?

Thanks.

Like this post
Fruit Bat /\0/\

Likes # 0

  1. Right-click on the drive that is causing the problem.
  2. Left-click on Properties.
  3. Click on the Security tab.
  4. In the first window click on Administrators (your computer name-PC Administrators).
  5. Just below the window click on Edit.
  6. Click on Administrators (your computer name-PC Administrators) again.
  7. Here's the key to making it work. If Apply is grayed-out, check a box in the Deny column. It will then bring up Apply.

  8. Check a box in the Allow column. It should check all of the boxes except the last one and uncheck all of the boxes in the Deny column.

  9. Click Apply. It should run a scan of the files in the drive. When the scan is finished, click Ok. The first box should still be open.
  10. In the first window, click on Users (your computer name-PC\Users) and repeat steps 5-9, of course clicking on Users (your computer name-PC\Users) instead of Administrators (your computer name-PC Administrators). NOTE: You may not have to click in the Deny column after the first scan is completed for step 10 as indicated in step 7.
Like this post  
exdragon

Likes # 0

Perfect, thank you - couldn't be much quicker than that, could it?

Like this post
Housten

Likes # 0

exdragon,

I apologise as I can asuure you that I am not trying to hi-jack your thread!

But, I had/have exactly the same problem as you. Quicken simply would not back up to an external USB portable hard drive.

So I have said before that I am a brain dead pensioner and now I think I have proved it!! I was following your advice, Fruit Bat /\0/\, and I have obviously done something stupid, and I am hoping you will be able to help me. What has happened is that the two columns of Allow and Deny are now both greyed out!! Do you have any idea as to how I can correct this stupidity I have committed?

Many, many thanks in anticipation.

Like this post
Fruit Bat /\0/\

Likes # 0

try resetting permission on the entire drive

For an entire storage drive or partition, do not use this on the system drive

example is usb drive D: run 2 commands, first sets the target drive, second resets the permissions for the target drive D:

D:

icacls * /T /Q /C /RESET
Like this post
Housten

Likes # 0

Fruit Bat /\0/\,

Many thanks for your reply, but I do not understand!!

When you say 'try resetting permission on the entire drive', how do I do that? I have tried to do as you suggested in your first post and then adaptingb it by the last post, but have got nowhere!!

What I am wondering is what would happen to this drive, if I copied off what I think would be everything, and then did a full format. would this change/amend/alter the permissions in any way? If it doesn't change them then it would be futile doing it!! It's just me grasping at straws, and any help/advice would be very greatly appreciated.

Many thanks for your help.

Like this post
Fruit Bat /\0/\

Likes # 0

example is usb drive D: run 2 commands, first sets the target drive, second resets the permissions for the target drive D:

D:

icacls * /T /Q /C /RESET

Like this post
Housten

Likes # 0

Fruit Bat /\0/\,

Many thanks for your clarification. I saw it just before I had to go out to lunch, but was the first thing I did on my return.

Now I may have made another mistake, but I assumed that where you were suggesting I type 'D:' would be after I had got 'command.com' on the go and so would be in the DOS usage. This I did, but it was unsuccessful and I got 38 lines of processed commands with everyone of them ending 'Access is denied'.

If you or anyone else has any ideas I would be very grateful for them.

Like this post
Housten

Likes # 0

Fruit Bat /\0/\,

As I have said before, brain dead!! I have just tried again to make certain that what I have been telling you is still correct. There are two 'corrections' that 'need/should be' included in above information. The first is that 'Apply' does not ungray itself no matter what I try, and the second is that the bottom of the allow - 'grayed out' - column has a tick in it and this is against 'special permissions'. I have tried various ways to get rid of this, but no difference has ocurred.

Many thanks for any advice.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Android One vs Android Silver vs Google Nexus: What is the difference?

IDG UK Sites

Apple updates MacBook Pro line-up: Price cuts & spec boosts for 6 MacBook Pro models

IDG UK Sites

Long live the internet fridge: the Internet of Things is coming

IDG UK Sites

How Prometheus' colourist Juan Ignacio Cabrera gave a tense, edgy feel to Chosen