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Can't Open Links in eMail


Potchboy

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I am unable to open links in e-mails which I receive. The O/s on my PC is Win 7 Home Premium 64bit. I do not have M/s Outlook on my computer and have been using M/s Hotmail for my e-mails and just a few days ago switched to Outlook.com but the same problem persists. My internet browser is IE version 9 (not 64bit) There is no error message shown when I click on a link, nothing happens. I find this very frustrating because whenever I get an e-mail from a website asking me to click on the enclosed link I am right back where I began. Would really appreciate some help on this one. Thanks. Potchboy

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rdave13

Likes # 1

Check that Internet Explorer is the default browser and Outlook is the default email. Start - Default Programs - set your default programs. In Internet Explorer select tools, internet options, advanced tab and select restore advanced settings. Close Outlook and IE and open again. See if that helps.

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lotvic

Likes # 1

hotmail to outlook.com Webmail, there seem to be some issues with links in emails.

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lotvic

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I suppose we ought to learn about the new Outlook.com that is replacing Hotmail ClickHere (what a pain, it'll have to wait for me to have time to absorb it...)

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Woolwell

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I wish they hadn't chosen Outlook for their new name for hotmail. It's going to cause confusion and seems to have already done so on this thread.

rdave13 is referring to the Outlook email client.

Are you using webmail (ie viewing your e-mails using IE9)? Opening email links in webmail can be difficult if not impossible. Have you ever been able to open links?

It may be better to revert back to hotmail.

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lotvic

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Usually easier/better to copy the url link from the email and paste it into a new tab in browser.

I also feel the choice of name could have been better. The comments at the bottom of my link to the Blog about Outlook.com are worth reading. Seems there are some problems and confusion all round.

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CommandJG

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Is it possible that because of security filter? I usually copy the link and open it in new tab.

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Sea Urchin

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Some background reading for Outlook.com

Outlook.com

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rdave13

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I'm using Outlook.com and links are working ok using the 64-bit version of IE. I'm using a Hotmail and Live account. The only thing that had me puzzled for a while was that signing in with the Hotmail account didn't automatically transfer my Live account. So I had to sign in again using my Live account. Now both are set up using this web mail.

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rdave13

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In Set Program Access and Computer Defaults check that Internet Explorer is the default and that "Use my current email program button is dotted".

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Potchboy

Likes # 0

Thanks for the help guys. I am not sure if I have done everything correctly but I am checking the default selections. In reply to rdave13 I did try that but it does not seem to have made a difference.I have not been using the browser for e-mails, only Hotmail but I could never open links here either. Potchboy

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