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Tech Helproom


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What happened to the laptop


Davoli73

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My step daughter got a laptop from Currys for Xmas 2011, the screen has now go black.

It looks like it is impact damage but she swears she didn't drop it. The screen or surrounding area isn't damaged at all.

The screen is mostly black with a limited amount of text still in view. There are also multi-coloured lines running across the screen.

Just want to know what happened and if warranty will still cover it.

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Nontek

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If the machine was bought in or near December last year, then it would still be in Warranty.

However, unless there are any physical signs of damage I would guess that you could believe your daughter.

Can you read any of the text and if so what does it say?

What exactly happens after start-up?

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Jock1e

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Try starting in safe mode by tapping F8 or f5 at start up and see if it works ok on that.

It could be graphic card problems.

If no sign of any damage take it back for repair as it is covered by the one year warranty.

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Jollyjohn

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Try plugging in an external monitor and boot up. If display on external monitor then it is the screen and should still be under warranty.

If no display then it is a graphics card issue, still under warranty, but take a backup / copy of the hard drive before arranging repair.

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