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skype

spareroomgirl1

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Posted August 6, 2012 at 2:05PM

hi there, once again asking for help. I have used skype for a long time - never any problems - until now. Logged on 2 days ago, it asked me to update it - so I did. Now I cannot log in or access skype. I use IE 9 and have skype 5.10, use Norton firewall and Norton internet securtiy. I have tried unistalling it and reinstalling, still does not work! When I atempt to login all I get is a circle going round and round. Pleast help. I need this.

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beeuuem

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Posted August 6, 2012 at 2:08PM

Have you tried doing a system restore to a time before the Skype update?

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spareroomgirl1

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Posted August 6, 2012 at 2:24PM

no, will try

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Sea Urchin

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Posted August 6, 2012 at 2:41PM

There are often conflicts with Norton Internet Security when updating Skype. The answer is usually to uninstall and re-install Norton rather than Skype.

But a system restore should remove the Skype update. Problem is it will probably update again before long.

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beeuuem

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Posted August 7, 2012 at 11:23PM

You are correct, Sea Urchin, in that Skype will ask to update though you don't have to let it. I use an 'old; version, it lets me have speed dial on my 'phone, and just ignore requests to update.

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Sea Urchin

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Posted August 7, 2012 at 11:56PM

beeuuem

The latest version of Skype 5.10.0.116 now allows you to turn off automatic updating. Tools - Options - Advanced - Automatic Updates - Turn off Automatic Updates and Save. If required it can be reversed.

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spareroomgirl1

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Posted August 8, 2012 at 11:29AM

Thanks everyone, sorted now, it was Norton. think I will turn off updating.

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Sea Urchin

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Posted August 8, 2012 at 12:01PM

Thanks for the feedback - glad it's sorted

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