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Tech Helproom


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HP Pavillion - Vista freezes at welcome screen


onthelimit1
Resolved

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When this happens, all HDD activity stops. Gets into Safe Mode, but the same happens after a few mins. Same for Last Known Good Config. Repair with Vista disk says no problems. Fan clear and runs at normal speed. Any thoughts please?

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onthelimit1

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For info, it's now booted all the way but, again, frozen - cursor can be moved, but mouse buttons have no effect and the HDD light is out.

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rdave13

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Possibly the Power Supply?

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Woolwell

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Done a chkdsk?

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onthelimit1

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Power supply as far as I can tell. Check disk - I'm trying to that, but it tends to freeze before I can organise it!

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onthelimit1

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Power supply OK as far as In can tell - this is a laptop.

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Woolwell

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Have you tried on mains and without battery? Rather a longshot tho!

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onthelimit1

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Yes, running like that now. Think I'll try to extract the data from the disk, then try a fresh install.

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Woolwell

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Can you put the disc in a caddy and run a check on it?

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onthelimit1

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Well done Woolwell!

Connected HDD to another PC and ran a chkdsk on that drive. Reinstalled in laptop and, at the moment, all is well. Will report back later when I've had a chance to run further checks.

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Woolwell

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But there may be a catch - does this indicate that the drive is on it way out?

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