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New Pc Windows 7 issue


fedex1969
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Hi Cronus, Ian in Northampton and all. Since my last post, I have taken possession of a shiny, new pc. (The one off Ebay, if you remember). Now, it was suggested on this forum to purchase Windows 7 independently, rather than it being pre-installed, to save myself a couple of quid. The new pc came with linux already on it. (I thought it would be blank). The windows 7 disc that came separately has 'Reinstallation DVD Windows & Home Premium SP1 64-bit / For Distribution Only With a New Dell PC', written on it. The disc came with an instruction sheet on how to install. It also said that it would work on any pc, even if it's not a Dell. I can't even get past instruction No.2. The instruction from the pc manufacturer says to change BIOS to boot from DVD first then hard drive second. No joy there, either. It's as if the DVD isn't being recognised at all. I think I've been stitched up with the Dell disc. Please advise.

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KRONOS the First

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Its the same company as you bought yours from. But please provide the link.

By the way did you get a COA number with your disk? Because you could try downloading and burning the .iso to disk and seeing if Windows 7 will install and activate with the COA that hopefully you received.

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fedex1969

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I've found original in purchase history, as link shows. It does show a DELL DVD, but I was mainly looking at the big, green windows logo behind it. Whatever, it should still work on custom made pc's, as stated. But clearly it doesn't. The only contact from the seller is the email above.

http://www.ebay.co.uk/itm/170867742012?ssPageName=STRK:MEWNX:IT&trksid=p3984.m1439.l2648#ht898wt_1396

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KRONOS the First

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Morning,Could you do me a favour and try and answer all questions? I did ask if you got a COA with this disk? If so you could try what I suggested in my 07:06 post, in which I see I failed to provide a link to the download site. Here it is.

Can you clarify exactly what you have tried so far?

You have changed the boot option in the BIOS to CD first?

You have booted the PC and what do you see, at some point it should say on your screen Press any key to Boot from CD or something similar. Are you seeing that? If not what are you seeing?

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lotvic

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AFAIK the only difference between a DELL oem Reinstallation DVD and an ordinary oem DVD is the SLP product key.

If Dell DVD is used on a DELL machine it checks with the BIOS (for Dell) and doesn't ask for product key when installing. Also does not need activating as the SLP is pre activated.

If used on a NON Dell machine then it behaves like an ordinary oem install and requires Product Key input and Activation.

ClickHere for a handy Dell step-by-step with pics install guide that although does not cover installing Dell DVD on a non Dell pc, will hopefully go some way to demistify the Dell DVD.

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fedex1969

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Sorry I didn't answer your questions, Chronus. Iv'e been a little busy. I spoke with the manufacturer of the pc and he was most helpful. He prepared the same set as I've got and proceeded to walk me through the set up. We didn't get very far. It was his opinion that the DELL DVD wouldn't be compatible with my machine. So, the kind gent posted me another disc of W7. Iv'e just finished loading it on, (using the product key from the DELL disc), and everything seem fine. Now my only problem is getting a refund on the DELL disc. They would argue that I knew what I was buying, and besides, it states on the box that non-returnable if opened. How would I know if it works or not without opening the box? Idiots! To be fair, I have been sent a free copy of W7, so I'm not actually out of pocket. I'm now HAPPY!

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KRONOS the First

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Good to hear your sorted.

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lotvic

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If you've used the Product key from the Dell DVD then whatever W7 DVD you used to install is now a moot point.

It's the Product Key you've paid for, and as you're using it you can't expect a refund (providing it's a genuine key) from that supplier.

Anyway, that was really good of pc manufacturer to do what he did, thumbs up for him and glad you are now up and running :)

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fedex1969

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Many thanks to you all for your advice. I'm by no means a 'computer nerd' but I'm trying. The advice I get from you guys gives me a better insight of the 'goings on' of a device that 95% of people take for granted. In a previous post, I 'POO-POOED' the notion of self building a PC rather than shop bought. Now I want to build my own, because I know if I have any problems, I know who to ask. Thanks again, Guys. (I nearly had a tear in my eye then. Like off of a crappy American teen film)!!

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