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windows XP infection removal

crinnie

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Posted June 23, 2012 at 8:32AM

I am runing XP Pro (sp3) and have managed to get an infection. It does not let me run some programs which rely on an internet connection, especailly any upload of info. It may have come from my Daughter downloading screensavers, as I seem to have greatly increased incoming emails. I have scanned with A squared, skybot and ad aware and non have picked this up. Any ideas please? I am just downloading AVG to see of that helps but any advice would be welcome.

Crinnie

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buteman

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Posted June 23, 2012 at 8:55AM

Try downloading and running HitmanPro in safe mode to see if it finds any problems.

http://www.surfright.nl/en

If it finds any problems you will have to activate it and you can use it for a further 30 days.

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Nontek

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Posted June 23, 2012 at 8:58AM

First, re-start in Safe Mode - repeatedly press F8 during startup, then download and install MalwareBytes. Then run a Full scan, it may take about an hour or so, depending on how much data on your PC, but IMHO it is one of the best. It should get rid of any nasties found.

Good luck.

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onthelimit1

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Posted June 23, 2012 at 9:24AM

Does this infection produce a popup of any sort with its name? This would help identify specific cleaning techniques if MBAM on its own doesn't do the job.

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crinnie

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Posted June 23, 2012 at 6:01PM

Right, thanks, I have run MBAM but not in safe mode and I have not run hitman pro. AVG has found a couple of things, but I am not sure it's what I need as yet. I will try these options and let you know how I get on.

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