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BT Home Hub connected, but no internet access


onthelimit1
Resolved

Likes # 0

This one has me beat! XP PC was on TalkTalk. Owner changed to BT. Owner set up router, but setup CD could not complete the setup. Just plugging the ethernet cable in, icon says connected, but clicking IE displays 'could not be connected'.

A laptop connects OK both wirelessly and by the same cable.

Tried a wireless dongle - says connected, but IE page won't open.

Have brought the PC home where it connects to the internet with no problems!

any suggestions gratefully received!

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onthelimit1

Likes # 0

Hmm. back to square one as the new router is just the same. Owner spent an hour with India with no success.

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Nontek

Likes # 0

Have seen your update, but afraid I cannot offer any other suggestions. Very strange.

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Woolwell

Likes # 0

If the laptop connects ok then it was unlikely to be the router. The odd thing about this is that connects to your router ok. Checked all internet connection settings? Tried with firewall off? Flushed dns? What does ipconfig show? Can you ping the router ok?

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onthelimit1

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Thanks Woolwell. Yes, it's the fact that it connects to my router OK, and to a Netgear router at his place that's curious. It's been suggested I try a System Restore from Safe Mode and with the AV turned off. Going there later this morning to try.

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rdave13

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It might be the TCP/IP stack corrupted on the PC.

Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.

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onthelimit1

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Thanks rdave. I have run all those cmd actions with no effect.

Couldn't run System Restore in Safe Mode, so some serious corruption there, I guess. He's reasonably happy for it to be connecting OK through the old Netgear router, so think I shall have to give up (something I hate to do!).

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