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Tech Helproom


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Blue Screen and mini dump


buteman
Resolved

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Got a blue screen when shutting down today then it would freeze on start up but seems to work Ok in safe Mode.Any ideas as to what I should be looking for.

061012-15615-01.dmp 10/06/2012 16:14:23 KERNELMODEEXCEPTIONNOTHANDLED 0x1000008e 0xc0000005 0x98f80d6a 0xb723f5cc 0x00000000 win32k.sys win32k.sys+d0d6a Multi-User Win32 Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit win32k.sys+d0d6a win32k.sys+10f08 win32k.sys+a6a5 win32k.sys+b029 C:\Windows\MiniDump\061012-15615-01.dmp 2 15 7601 179,019

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Fruit Bat /\0/\

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Faulty video driver is the usual cause of 0x1000008e

Uninstall the drivers in safe mode reboot and let windows find and reinstall them.

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rdave13

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Something to look at with Windows 7, turn-off-automatic-driver-installation

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buteman

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Daft question but where do I find Video drivers,

I don't have a video card and cant find anything under Device manager.System devices.

Obviously looking in the wrong place.

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buteman

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Would it be the Graphics driver that I remove.

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rdave13

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Sound, video and game controllers or display adapters? Try a restore and set windows to not install drivers via update.

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Fruit Bat /\0/\

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Yes reinstall graphics drivers

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buteman

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rdave13

Ok did that but usually run updates manually anyhow.

I have a Samsung tv/monitor with one computer connected by hdmi and this one connected normally.

The HDMI one runs Ok with good colour and this one always has a light green background which is a bit of a nuisance.If I turn the green down a bit it eventually comes back to green again.

I may have changed things in Display when trying to rectify the problem is there a way of setting display back to default.

At the moment after removing the graphics driver and it updating again I am back to the lime green background.

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buteman

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Fruit Bat /\0/\

Ok reinstalled the graphics driver so will wait and see if I get any more problems.

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rdave13

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Not sure I understand fully but you can calibrate the colour on a PC by typing display in the search box. Click it on the list and select calibrate color on the left. You might need "permission" if you use that daft user account control waffle.

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buteman

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rdave13

Probably just a conflict between the connections as the other uses HDMI So will just have to put up with it I think.

I set the colour to default and it comes up lime green.Just a matter of turning the green down every now and then.

I have rebooted a few times and no more freezes or Blue warnings so far, so will see how it gets on for the next 24 hours before classing as resolved.

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