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Tech Helproom


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How to fix a dead laptop


estuary
Resolved

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Our 2 year old laptop suddenly went completely dead on us last night. We were in the middle of doing an update and after trying to do a restart the screen went black. There was a message that very quickly went across the screen but too fast to read. The message started with a red cross. I cannot get any life out of it at all either on battery and mains. Any ideas what it could be ? Is it worth trying a new power supply ?

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northumbria61

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Looks very much like hardware problem -most likely the motherboard. There is a company here that offer a fixed price of £99 with FREE collection and a no fix/no fee policy. Only a suggestion as I don't know how old your laptop is but it appears to be either repair or replace, there aren't many alternatives.

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northumbria61

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Sorry here is the LINK enter link description here

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spuds

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If it went completely dead, and all the other suggestions have been ruled out, then it looks like a possible motherboard problem. If you do not want to attempt looking inside the laptop (possibly not for the novice) then try a local computer repair outlet. At 2 years old it still might be worth saving.

When you say dead, is there any air movement from the outlet vents?.

It might also be worth, having a look at your warranty. Laptops especially expensive ones (within consumer law) should last longer than 2 years?.

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SparkyJack

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The short answer is that if it is a hardware failure you have a doorstop.

Power supply, memory, Hard drive are the only replaceable parts, all else is for the bin Such is the rate of change in these things that board replacements are not usually available add the workshop time of a repairer and you have the price of the replacement laptop.

So buy the next one,

Take the hard drive out of the old one and use it as an external drive via USB to retrieve your stuff.

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estuary

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Thinking about what you suggested, there is a local repair shop in town .On monday I intend to pop in with the laptop and see what they say.

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estuary

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SparkyJack

I have a nasty feeling that you are right.

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spuds

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Make sure that you know the fees the repair shop charges, before you hand the product over, because they can vary on what the repair shop's going rate is, and whether they do repairs on-site?.

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SparkyJack

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Will be interested to know the result Estury.

Some folk will charge you 'Looking' time to tell you it is dead so be wary.

I have a permanent Ad in my local 'Fregle'[free cycle] for duds and unrepairable s. in the past year have managed to get two going from the half dozen that came our way and the rest- the drives and memory come out in the hope that is all another needs. One Dell had is screen hanging on one hinge - dint of Araldite and half a nail as a pin - revived it.

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estuary

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Thanks for all the advice.I am tempted to get out the screwdriver and have a look myself over the weekend just to check the connections.

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SparkyJack

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That's my motto -if it is broke you are unlikely to break it worse Unless of course the item is still under warranty- then it should always be referred to the seller

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