Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

Emailed Excel spreadsheet being received with zero bytes

Evolution

Likes # 0

Posted June 7, 2012 at 11:21AM

HELP!

We send an excel 2003 spreadsheet daily to one of our client's home email address (btconnect)

Until rcenetly all was well and he could view it fine but now when he receives it, it contains no data and file size is zero bytes.

All other recipients, (internal and external), can view it ok and we've tried sending externally from btinternet and hotmail accounts but the result is the same.

Leads me to believe it's an issue at his end, either local to his PC or with his ISP.

Any ideas?

Thanks in advance.

Steve

Like this post
Woolwell

Likes # 0

Posted June 7, 2012 at 11:27AM

Must be his end. Changed anti-virus recently and the new one is blocking it?

Like this post
Evolution

Likes # 0

Posted June 7, 2012 at 11:32AM

I agree but would a change of AV etc remove / quarantine the file completely though? It's still attached, just with no data.

I've noted that macro security was set to high so have reduced this level and will see if that helps.

Thanks.

Like this post
mgmcc

Likes # 0

Posted June 7, 2012 at 7:24PM

Are you sending it as an .XLS file or a .ZIP file?

An .XLS file might be treated as potentially harmful and its content removed. Some ISPs are very particular about the file types they will allow as attachments.

Like this post

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.