Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

PC won't connect to internet

JHHT

Likes # 0

Posted June 3, 2012 at 9:35AM

I recently bought an Advent PC running Windows7 and connected it to a home network with other devices that have a mix of wireless and cable connections. All work fine with the exception of the new PC which is fine some days but on others it needs to be rebooted several times before it will connect to the internet. Today after numerous reboots including the router it stil won't connect.

I have rebooted the router and replaced the ethernet cable. Windows diagnostics can,t find any faults.

Any advice please?

Like this post
onthelimit1

Likes # 0

Posted June 3, 2012 at 9:42AM

If others are OK, and the new one has problems connecting, it's either a driver problem, or the network card/chip has an intermittent fault, I'd say.

You could try downloading and installing the latest driver - look at Network in Device Manager to find out the manufacturer and model. If that doesn't work, I'd be tempted to assume it faulty and ask for an exchange.

Others may have other ideas, of course, so best wait for more responses.

Like this post
spuds

Likes # 0

Posted June 3, 2012 at 11:03AM

Considering that some devices appear to be working and others do not, then it could be a number of things. What I would suggest is that you go to your ISP's website and see if they have an instruction setting-up page, and see if that suggest anything, possibly a few tick and apply boxes?.

My own ISP is very good at this, both on-line and via telephone support, but tend to fail on other things ;o)

Like this post
JHHT

Likes # 0

Posted June 11, 2012 at 12:31PM

A quick update. I had a look for a new driver but the only one I could find was older than the PC so I didn't bother. I also contacted my ISP who considers that the problem is computer issue rather than anything to do with them.

I have found that if I disable the connection and then re-enable I can get a connection straight away. It's not an ideal solution but it is a big improvement. I have informed my ISP about this and perhaps I will get a further reply from them.

Like this post
Fruit Bat /\0/\

Likes # 0

Posted June 11, 2012 at 1:00PM

I have found that if I disable the connection and then re-enable I can get a connection straight away.

Check in device manager your network adaptor card - right click - select properties - power tab - ensure allow the computer to switch off ... is unticked.

Like this post

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.