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Cannot do windows updates on a friends laptop...windows 7 32 bit system


julius44

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Hello and good morning to you all. My friend was having soem problems with her laptop and she gave it to me to look at for her. its a 32 bit windows 7 machine. I installed Kaspersky internet security 2012, and it removes some nasties, and now it works ok, only problem is that I cannot seem to get any updates for her lapop.

Whne I click on the check for updates button, I get a red x and it says the following: Windows cannot currently check for updates because the serice is not running, you may need to restart your pc. I have used the microsoft fixt it tool, and it says it has found and repaired the problem, so I restart the laptop..still the problem is there.

I have also gone to start and typed in services.msc,..then gone to windows updates and made sure that it starts automatically,..still not joy.

Any suggestions please???

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johndrew

Likes # 0

Have a look at this Helpdesk article it seems very similar to your problem.

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julius44

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Hey Johndrew, you are a star!!! I followed the link you gave me and it all works ok now, very much appreciated for your help.

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