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Unable to reinstall CS5.


m800afc

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I am trying to reinstall Photoshop CS5.1, but when on entering the serial number I get the following dialog.

"The serial number is valid, but a qualifying product cannot be found on this computer."

I have managed to reach "Adobe Live Support Chat", but was told that:

"Adobe no longer supported CS5 in any way whatsoever, and advised me to purchase CS6"

Naturally I was very annoyed at this lack of help. I asked if there was a download site for me to download a new file, and was told that:

"Adobe no longer supported CS5 in any way whatsoever, and advised me to purchase CS6"

From this I concluded that a script was being adhered to at all costs. I bought my copy this January and stored the download on an external drive, I am using the very same file that I originally used on the day of purchase. I know fine well that there is a qualifying version on the computer because clearly I have the file. The method of purchase, following advice from Adobe was to download an extended trial an then register it with the purchased key. No disc or manual was supplied. I have tried downloading from reputable third parties, CNET, Softpedia etc, but all CS5 links are redirected to the Adobe CS6 website. The CS5 site has been taken down. Due to the purchase being legitimate, I would prefer not to download from any dubious torrent sites.

All help will be greatly appreciated, as the volume of photos that I wish to process is increasing daily.

Cheers all.

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m800afc

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I have still not managed to get a copy of CS5 that I can register and use.

I found a download at http://prodesigntools.com/ which is an Adobe website. I downloaded and tried to install CS5 onto my computer while logged into my Adobe account, using the genuine serial number supplied by Adobe and registered with Adobe.

On entering the serial number I got a dialog stating that "The serial number is valid but no eligible version of CS is installed on this computer"

I was offered a drop down list to tick my version but it only offered CS2, CS3 and CS4.

Once again I am unable to use a product that I payed Adobe a lot of money for.

Is anyone else had/having similar problems.

How can I resolve this?

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m800afc

Likes # 0

I have still not managed to get a copy of CS5 that I can register and use.

I found a download at http://prodesigntools.com/ which is an Adobe website. I downloaded and tried to install CS5 onto my computer while logged into my Adobe account, using the genuine serial number supplied by Adobe and registered with Adobe.

On entering the serial number I got a dialog stating that "The serial number is valid but no eligible version of CS is installed on this computer"

I was offered a drop down list to tick my version but it only offered CS2, CS3 and CS4.

Once again I am unable to use a product that I payed Adobe a lot of money for.

How can I resolve this?

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lotvic

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So have you successfully managed to install your original (or any) as a Trial first?

Maybe these direct download links for CS5,CS4,CS3 will help http://prodesigntools.com/tag/ddl

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