We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

PC will cold boot but won't restart


Jem
Resolved

Likes # 0

I have a Windows XP Pro SP3 PC which has developed a strange problem - I think after installing a number of Microsoft updates recently.

The PC hangs when it is trying to restart - i.e. as is necessary in some software installs or if you select the "restart" option from the "Shutdown" menu. However, if you let the PC shutdown and then press the start up button it will boot successfully.

The "hang" occurs during the POST sequence immediately after it has tried to boot from CD (which comes first in the boot sequence) and before the loading Windows screen. After a long pause it eventually reports "Boot disk failure - please insert System disk".

So the problem seems to be that it cannot boot from the hard drive C when it is re-starting but has no such problem when doing a normal start up.

I cannot use "system restore" to recover a previous installation because this requires the PC to do a hot restart. I would really appreciate advice from anyone who can suggest a solution.

Thanks.

Like this post
rdave13

Likes # 0

It sounds as it's trying to boot from the optical drive (make sure you have no CD or DVD still in the drive). Change the boot order in bios to HDD first then CD drive if no disc in optical drive.

Like this post
Jem

Likes # 0

Thanks RDave13.

Unfortunately I have tried this. When the hard drive is changed to 1st boot device it still hangs when trying to restart.

Really strange.

Like this post
robinofloxley

Likes # 0

Are you sure tapping F8 at cold boot doesn't give Repair/Restore options?

Like this post
rdave13

Likes # 0

Sometimes you get a temporary boot order menu from F8. Disregard this and enter the bios. Sometimes tapping the Delete key does this. Check what your manual states how to enter bios.

Like this post
lotvic

Likes # 0

Change cmos battery on the motherboard, worth a try.

Like this post
Jem

Likes # 0

The delete key gets me into the bios. I used this to change the boot order to put the hard disk first.

robinofloxley "Are you sure tapping F8 at cold boot doesn't give Repair/Restore options?"

Do you mean that I should look for a Repair/restore option in the bios?

"Change the battery" - will give this a try tomorrow although not sure how this would explain the problem.

Thanks for all the ideas.

Like this post
robinofloxley

Likes # 0

Sorry. I meant this from Safe Mode with Command Prompt.

(bout halfway down. 'If XP won't start' solution)

It may not work anyway, re-reading your OP)

Like this post
rdave13

Likes # 0

Something has corrupted the bios I think. lotvic's suggestion sounds good but either change the jumpers to reset the bios or remove the battery, wait for about 30 seconds, and replace. This will reset the bios to default.

Like this post
Jem

Likes # 0

Will try this and report back tomorrow!

Like this post
lotvic

Likes # 0

keep tapping F8 (twice a second) as the POST/bios is loading - black screen, white text - at cold boot (not a re-start) until it brings up a menu for you to choose options from.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

8 cheapest 4G smartphones in the UK 2014: Best budget 4G phones

IDG UK Sites

Apple MacBook Air lab tests and benchmarks: 11-inch & 13-inch, 256GB, 2014 Mac laptops tested

IDG UK Sites

How to prank people using Google Glass

IDG UK Sites

Brian Cox to step into will.i.am's shoes with IBC keynote