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Tech Helproom


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Can't set my User Picture. Windows 7


Tycho

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When I try to put one of my photos in my user account, clicking on "Browse for more pictures does not open the expected explorer window so I can't choose one of my own photos.

Any thoughts?

Nick

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Tycho

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All user files are backed up.

Incidentally before we go on. I have just tried the repair disc. this is how it behaved:

  1. "Windows is loading files"
  2. White bar tracks across the screen twice. Once quickly and then slowly.
  3. Eventually goes onto the blue welcome back ground (no "Welcome" though!)
  4. This screen hangs for about 2 mins then a box appears with:

Error: ox4001100200001012

It's looking a bit desperate!

Now to answer the questions:

Computer: Dell Inspiron N5010

Just a thought. I will be back in a couple of mins. thre are just one or two files that I need to back up. Out comes AJC Dirs.

Nick

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Tycho

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Right.

Done that.

What's next?

Nick

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rdave13

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Make a note of your Windows key, should be stuck on the case somewhere, and you can download and burn to disc your specific Win 7 iso so you can use to repair/re-install if all goes belly-up. Just as a precaution, LINK

Something has gone wrong when you've changed the paths of your various documents folders to the second partition I think. Not worth it as you can always create new folders and always browse to the new folders and set as default.

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rdave13

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Backing-up on the same drive again? You need three backups. Drive, flash drive and optical discs, or three HDDs (external) or a variation. Backing-up on a partition of your local drive is a no-no in my humble opinion.

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Tycho

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All my backups are done onto an external HD and thence to the other Laptop.

Can't find the Windows key anywhere.

Sorry I need to get on with something else. I will get back to you tomorrow.

Nick

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Woolwell

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Refurbished Dell - refurbished by who? No Windows key?

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rdave13

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Woolwell, my thoughts also.

Tycho, usually on Dell it's tapping F8 on boot-up to get to the repair option. Restoring to factory settings is destructive and you lose everything installed as it is as newly bought.

Buying a refurb PC and no key on case isn't good. Before we jump to conclusions, however, look underneath the case.

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Woolwell

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Just realised it's a laptop. Key should be underneath (on bottom).

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Tycho

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Very frustrating!

I can see a panel on the bottom of the laptop where it appears that a label has been pealed off. Perhaps that's where the key was printed.

I haven't had a reply email from the suppliers after three days of enquiry. Nick

Phone call next.

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Woolwell

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There should be a label on the bottom. I hope that you get a satisfactory answer from your phone call. Did they provide a warranty?

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