We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion


What's Happened to my files ?


Likes # 0


Couple of hours ago, was just browsing twitter when my Avast Free antivirus alerted me that a threat had been detected to my PC security.

Had this plenty of times over time and thought nothing more of it, carried on browsing.

Then noticed my desktop and something strange had happened to all my documents.

All excel, word, PDF symbols had disappeared to be replaced by plain white icon and all file names now start "Locked-"

File names are totally nonsensical now too eg

"locked-Car Insurance Docs etc.pdf.rirs"

Excel example -


File types are showing as things like LLRB file, HBRZ file, XXXN File and so on.

It's happened to all my documents, music and most of my bookmarks as well.

Tried a system restore which hasn't done anything to solve problem.

Currently running virus scans but nothing so far.

Any ideas what has happened here and what I can do about it ?

Cheers John

Like this post

Likes # 0

Recent same infection, I think. Thread and solution.

Like this post

Likes # 0

OK, thanks for that.

Will see what I can do and report back (probably in the morning now)


Like this post

Likes # 0


Malwarebytes seems to have dealt with the virus.

However, I've not been able to sort out the issue with the files.

Tried the Dr Web solution as per the link.

Located an excel doc and a PDF I'd emailed to my laptop a couple of weeks ago.

Emailed them back to my PC and saved to desktop.

Selected saved item when prompted to select an unencrypted file, then found same locked / encrypted file from document list.

Got the message "No match between files found. Second file should be like first, just encrypted".

As far as I'm aware they are.

Looks like I'm stuck unless anyone has any more ideas ?

Help !!

Like this post

Likes # 0

Incidentally, it has also locked up the back-up files which were last backed-up last weekend.

Use a plug-in drive to back-up my files, and so it doesn't look like I can get the files back that way.

Any advice on back-ups going forward would be useful as well I guess.

Like this post
john bunyan

Likes # 0

Have a look here:

back up

Like this post

Reply to this topic

This thread has been locked.

IDG UK Sites

LG G4 review: Great price and camera but misses the mark in other areas

IDG UK Sites

Why Scottish Tablet is better than the iPad mini

IDG UK Sites

How to develop for Microsoft's HoloLens

IDG UK Sites

Apple MacBook 1.1 GHz review (Retina, 12-inch, Early 2015): The future of Apple laptops