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Sky Email & Outlook Problem

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Legslip

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Posted May 6, 2012 at 2:34PM

This is driving me nuts!

I have set Outlook 2002 as per http://www.skyuser.co.uk/tutorials/1374.html but just cannot get it to work. When I hit the Test Account Settings button I get:

  • Send test email message: Unable to logon to the outgoing mail server (SMTP). Please verify your SMTP server and - if your server requires authentication - the authentication information on the 'More Settings' page.

  • Log onto incoming mail server (POP3): Unable to logon to the incoming mail server (POP3). Please verify the settings in the Username, Password and E-mail fields.

I CAN logon at the SKY website with the username & password that I have set up in Outlook.

Spent ages trying to sort. Any help, greatly appreciated.

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Legslip

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Posted May 6, 2012 at 9:21PM

Well that's done the trick and my deepest thanks to you and Sea Urchin. I'd still like to know why though I can send with my Outgoing Server settings set to BT and Blueyonder for my other email addresses, but I have to change for Sky.

If anyone knows the answer I would be very interested to know!

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Woolwell

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Posted May 6, 2012 at 9:25PM

My understanding is that some ISP will not handle outgoing mail for certain other clients eg TalkTalk and Sky.

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Legslip

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Posted May 6, 2012 at 9:37PM

Thanks Woolwell. Don't arf make it a pain settin up email clients though. This problem has taken me hours to solve.

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Woolwell

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Posted May 6, 2012 at 9:41PM

This is why I use webmail when away as you can end up constantly changing smtp settings and then forgetting what it should be when you get home!

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Sea Urchin

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Posted May 6, 2012 at 10:51PM

Thanks to Woolwell - that was where I was going next if I hadn't had to go out to work.

As a postscript Legslip you asked:

and they all work while connected via TalkTalk. Why doesn't the Sky account do the same?

The answer to that is that you were not connecting via TalkTalk - you set things up for connecting via Sky. But following Woolwell's advice you are now connecting via TalkTalk. Just using a TalkTalk router doesn't mean the connection is necesarily via TalkTalk - it depends on the settings for Outlook.

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DerekR

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Posted May 7, 2012 at 7:47PM

Make sure your ports are at 995 for incoming and 465 for Outgoing- don't leave them at the default settings

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