We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Facebook Displays White Page On Login


shurtz1

Likes # 0

As of yesterday, I've been unable to log on to my FB page. It's viewable until I log in...at which point my browser reads "done" and the page remains all white. This behaviour is evident on three computers and in both Firefox and IE.

  1. XP SP3 Firefox 12 IE 8
  2. Windows 7 Firefox 12 IE 8
  3. XP SP3 Firefox 13 (Beta) IE 8

Have tried emptying my browser cache and have scanned for malware using SuperAntispyware and MalwareBytes....but to no avail.

Help/advice welcome.

Like this post
lotvic

Likes # 0

If it is the same on all three pcs and both FF and IE then it must be a problem at FB's end. I should wait an hour and then try again, repeat throughout the day.

Like this post
shurtz1

Likes # 0

Thanks, Lotvic. I suspected that but didn't want to believe it...because the problem is then beyond my control! Oh well, I will try what you suggest. Cheers, shurtz1.

Like this post
shurtz1

Likes # 0

Having Googled a number of search terms relevant to this problem, I drew a number of conclusions.

  1. It's a very widespread problem with many causes.
  2. When it comes to troubleshooting Facebook problems, Facebook 'help' is poor.

So, it was time to experiment!

I decided to reset my password choosing the get and enter code option via email exchange. I 'reset' my password to what it was this gave me access to my FB profile. From here, clicking on my FB extra page took me straight in.

Hope this helps some of the many with a similar problem. Please post back if I have not made myself clear.

Like this post
lotvic

Likes # 0

Thanks for that, will save others lots of frustration. Looks like you had to give FB server a 'kick' to remake the link :)

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Where to buy iPhone 6 and iPhone 6 Plus in the UK: Launch day price, deals and contracts

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

Professional photo and video techniques for perfect colours

IDG UK Sites

How (and where) to buy an iPhone 6 or iPhone 6 Plus in the UK. Plus: What to do if you pre-ordered...