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Tech Helproom

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Wireless connectivity issue.


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Ever since I bought my Dell XPS, whilst it's very good in most respects, I have had intermittent problems with wireless connection. It would fail to connect, on bootup, and randomly drop out, in use. With the help of Dell Tech support, we established that it was not a router or ISP problem, and Dell said they would change the wireless adaptor.

Then someone more senior, at Dell, got involved, who reckoned he could cure it, by adjustment. To be fair, by changing BIOS settings, changing drivers, and, I think, switching channels on the router, he has made it much more reliable, but not perfect. Whilst it will, now, connect on bootup, most of the time, and rarely "drops out", what it stubbornly refuses to do is connect when "awakened" from sleep/hibernate. I have to reboot.

Dell's "solution" to this is to disable the timed switch off modes. What I would appreciate is a second opinion as to whether I should say "That is not a CURE, it's just hiding the problem", or whether I should just accept that "solution". Sleep/hibernate are hardly that important, it just "peeves" me to accept second best, on a £1000 laptop.

A more objective opinion than mine much appreciated.

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Scouring the web it does seem like a very common problem - you say there are five disabled adapters and I wonder whether these should actually be deleted. Sounds like a good compromise on your part about asking for an extended warranty. My query about the Dell Wireless Manager was prompted after reading one of the many blogs about the same problem and was a solution for someone. You never know.

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