Just spoke to my sister-in-law in the UK who had a call from Microsoft! They said her computer had gone down and they would fix it, by coincidence her computer switched itself off just before the call!, when she asked if she was paying for this call she was transferred to another person who said yes she would have to pay so she put the phone down. A friend of hers had the same call saying she had too many icons on the computer, but, the best one of all was they they phoned another sister-in-law who doesn't even have a computer! I am just curious to know how this scam works or if anyone else has had a similar call.