Tech Helproom
It's free to register, to post a question or to start / join a discussion
PC "stuck"
Likes # 0
Posted March 29, 2012 at 7:45AM
My PC was left running yesterday as normal and has got stuck with a black screen. I have unplugged everything, including all network connections, since previously, updates have caused the network to fail and required a reboot. This time, however, nothing is having any effect. The PC light just flashes, fans work, the keyboard lights flash once briefly and then nothing else happens. Any help would be greatly appreciated!
Likes # 0
Posted March 29, 2012 at 8:35AM
You could try in safe mode and see if it starts on there.[ just keep tapping F8 as the computer starts.And if it works do a last good configuration or system restore.
If not maybe the PSU is on the way out.
Likes # 0
Posted March 29, 2012 at 8:37AM
If an oldish computer check that the air vents are clear of dust and fluff,if so inside will need a good clean up as well.
Likes # 0
Posted March 29, 2012 at 8:47AM
When you say the PC was left running as normal and then got stuck at a black screen, I am assuming that it was running normally and then you noticed that you had a black screen at some point. Can you try another monitor or plug it into the TV? The graphics card could have failed perhaps a PSU problem.
As Buteman has said make sure all fans are clean, a soft brush and Hoover will help there and try safe mode.
Specs or make and model of PC/model would help also.
Likes # 0
Posted March 29, 2012 at 9:15AM
Thanks for the responses.
OK, I have hoovered it and tried another screen without any success.
It~s a Packard Bell iMedia I5572 GE bought in January last year.
Likes # 0
Posted March 29, 2012 at 9:24AM
How about safe mode, please try and answer all questions. makes it easier to make alternative suggestions of help.
Where did you get your PC from? as all I am getting is German sites when I put in your PC details.
Likes # 0
Posted March 29, 2012 at 9:31AM
Sorry, tried safe mode and that made no difference either. Yes, I am in Germany and it was bought here.
Likes # 0
Posted March 29, 2012 at 9:57AM
Got a windows DVD?
You need to look at Windows Repair Your Computer options.
- Startup repair - This automatically fixes problems that are preventing Windows from starting
- System Restore - This will Restore Windows to an earlier point in time
- Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
- Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
- Command Prompt - This opens a Command Window
With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option
How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.
Pre-Installed Options NOTE
If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.
1/ Start your PC
2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again
3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key
4/ In both cases, if all has gone well, an Advanced options screen will now appear
5/ Highlight the repair Your Computer option and Press Enter
6/ Select a keyboard layout, and then Click the Next button
7/ Next select your user Name and Enter your Password, then Click OK
8/ The recovery options should now appear
Windows Installation Disk NOTE
1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS
2/ Start the PC
3/ Immediately insert the Windows DVD into the DVD drive
4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'
5/ Press Any key to start the booting process
6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'
7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible
8/ You will next see a Blue curtained screen
9/ After a short while the Language option screen will appear
10/ Select your language and keyboard language and the Click the Next button
11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option
12/ The System recovery options will now search for your Windows installation
13/ Once the Windows installation has been located, Highlight it and then Click the Next button
14/ You are now presented with the set of recovery options
15/ Click on the Option you require and follow the onscreen prompts
Likes # 0
Posted March 29, 2012 at 10:03AM
By all means try the above but in my opinion it will not solve your problem as I think you have a hardware fault as opposed to software.
Likes # 0
Posted March 29, 2012 at 10:08AM
Looking at this">http://www.mt.nl/vergelijken/technisch/pc/m03-packard-bell/e6m6-packard-bell-imedia-i5572/&ei=QyR0T4KUI8Pd4QSk4s2oDg&sa=X&oi=translate&ct=result&resnum=3&ved=0CDUQ7gEwAg&prev=/search?q=Packard%2bBell%2biMedia%2bI5572&hl=en&sa=G&complete=0&gbv=2&biw=1052&bih=878&prmd=imvns">this it seems to have an AMD graphics adapter. As the i3-540 Processor has "on-board" graphic it might be worth removing the AMD card, rebooting and see if you get it working that way (you should have two connections on the back of the PC). I'm thinking that it could be the graphics card has failed.
Likes # 0
Posted March 29, 2012 at 10:09AM
Reply to this topic
This thread has been locked.
Check out PC Advisor's other tech forums
Top 5 Most Popular
-
New Xbox One release date, specs, features and price in UK
-
Samsung Galaxy S4 vs Apple iPhone 5 comparison review
-
Galaxy S4 vs BlackBerry Z10 comparison review - which is best, the Samsung or the BlackBerry?
-
Microsoft Windows 8 review
-
Best cases and covers for the new iPad: protect your tablet in style



