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Tech Helproom


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Microsoft has detected that you are holding down the CTRL key


douglas1973

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Microsoft Word and Outlook 2007 have gone haywire, e.g. (1) I start trying to type in Word and the following appears: "You pressed Ctrl + Enter as a keyboard shortcut for sending a message? Please do not show me this dialog again. (2)I start trying to type in Word or Outlook and a dialog box opens - sometimes it is a "Find asnd Replace" box, othe times "Insert a Hyperlink", other times "Print", etc.(3) Sometimes it is "Outlook has detected that you are holding down the CTRL key. Do you want to start Outlook in safe mode?" Sometimes it is difficult to start Windows 7 and on doing so on two occasions a blue screen appeared but I was unable to read the text because it closed down too quickly.How can I eliminate these problems that make my computer nearly unworkable - in fact it is a miracle that I have managed to access your website and write this.

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rdave13

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Sounds like your keyboard is faulty or keys are stuck down, especially the CTRL key.

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lotvic

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Detach keyboard, turn upside down, give good shake and tap to dislodge muck and crumbs, clean between keys with a paintbrush or similar. You could also prise/pop the keys off (there are 2 Ctrl keys on the bottom row) and clean out then put keys back on.

If sure that keyboard is clean and it still gives problems, try a different keyboard if you have a spare one, if not then looks like you will have to buy one.

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rdave13

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lotvic that's what I said, didn't I?

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Miké

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I suppose you could disabling the key ,there is freeware out there to do this! You will probably have to try each 'Ctrl' in turn.

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eedcam

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You could try using the on screen keyboard with the main one disconnected that way you might confirm or eliminate your keyboard as the cause

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Ian in Northampton

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It shows all the signs of a stuck/fault control key. If the OP types 'f', Word interprets it as control + f = 'find/replace'. If he types 'p', Word interprets it as control + p = 'print'. If he types 'k', Word thinks he wants to insert a hyperlink via control + k. And so on. And I'd imagine that if Windows tries to boot while it thinks the control key is held down, that would give the kind of problems the OP describes.

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douglas1973

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I have changed the keyboard and it has made no difference. I have now changed the mouse and will see if that is the solution. I should mention that the fault has been intermittent. After trying all sorts of things (so many that I cannot recall what all of them were) the fault sometimes disappeared only to come back later. I will get back later - either to say that changing the mouse has solved the problem or that it has not solved the problem.

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eedcam

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Do try the on screen keyboard there are keyboard viruses

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Forum Editor

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"there are keyboard viruses"

More precisely, there are viruses that can affect keyboard drivers. On the off-chance that this is the cause, why not try deleting the existing driver and installing a fresh version?

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douglas1973

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So far, after changing the mouse, there have been no more problems. Early days yet. Will get back later - probaly tomorrow. Thanks everyone for their help which is much appreciated.

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