We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Virginmedia superhub frequency


frybluff
Resolved

Likes # 0

As I understand it, the superhub is dual band, and can operate at either 2.4GHz OR 5Ghz, but not both together.

A couple of days ago, I had a problem with the wi-fi on my Dell laptop continually cycling in and out. Dell support did a remote access fix (from India). In doing so, the tech guy accessed the router, and said he'd solved the problem. Certainly my laptop's wi-fi was working again.

That was fine, until this morning, when I tried to print a letter, and found my Canon MP640 printer wouldn't work. I tried everything I could think of, including a full, fresh instal. The printer will not "connect" to the router.

I suspect that the "man from Dell" has switched frequencies (laptop also has dual band), without telling me. Presumably, my printer won't run with 5GHz.

One thing I do note is that the bottom (of three) lights on my superhub, I think, used to be GREEN, but is now BLUE. I don't know if that is significant.

Does anyone know how I can actually check the wi-fi frequency, before I scream at Dell for changing it, without asking me (if that's what they've done)?

Many thanks.

Like this post
robinofloxley

Likes # 0

Download Inssider and have a look.

Post back with screenshots if unsure.

Like this post  
robinofloxley

Likes # 0

Printers can have other problems too. I recently found out my sharing had got switched off.

Also you can try restarting the spooler.

Like this post
frybluff

Likes # 0

Just bought a USB cable for printer (lost original, as never used). Connected via USB, printer works perfectly. However, it's now in very awkward location, so need to get wireless back.

I am reasonably confident that issue has been caused by Dell changing my frequency, but don't know how to check what frequency I'm now on. I know it was, originally, 2.4GHz. If I'm wrong, I don't want to complain to Dell, as they are normally very helpful.

Like this post
frybluff

Likes # 0

Had a man at Dell. Yes, they had changed router frequency to 5GHz. Put it back to 2.4GHz, now all fine again. Wish they'd told me they were changing it, in first place, then I could have told them printer wouldn't work on 5!

Like this post
Strawballs

Likes # 0

You could try here Virgin help forum

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

5 reasons not to wait for the Apple Watch: Why you shouldn't buy the iWatch

IDG UK Sites

Why local multiplayer gaming is rapidly vanishing: we look at the demise of split-screen and LAN...

IDG UK Sites

How Emotional Debt is damaging digital design

IDG UK Sites

How to update your iPhone or iPad to iOS 8: including how to install iOS 8 if you don't have room