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Tech Helproom


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wireless network problem


morters
Resolved

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I can send and receive e-mails. My partner can receive and send emails. I can send my partner an e-mail but she cannot send me an email. We are both using Windows 7 but have different ISPs. This seems to have started about the same time as I was trying but failed to set up a connection between her laptop downstairs and my new Epson SX535WD wireless printer upstairs.

My failure to set up the connection just shows my complete lack of understanding of a wireless network (?) and I’m pretty certain that fiddling around with my computer settings for network and internet trying to set up the connection has caused the email problem but have no idea how to undo what I’ve done.

Can anyone help me sort out the mess and confusion, please?

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Woolwell

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The printer is currently connecting to your router. You will have to get it to recognise her router and insert her password. You may be able to do this through the autoset up on the printer. I suggest that you turn off your router whilst setting it up so that the printer does not automatically log in to it. The install the software on her laptop and follow the instructions. Once it is working for her then you can get back online and connect by usb cable to the printer (you will have to change default printer again). The bottom line is that with 2 routers and no network between the 2 pcs then you cannot both work wirelessly with the printer.

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morters

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Thank you all for your help. I'm afraid I've not had a lot of success but, having worked virtually non-stop on this since 10 this morning, have reached the stage where I'm too tired to continue today. If any of you are still watching tomorrow... Thank you again and goodnight.

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morters

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Woolwell, did not see your last post before I posted. Like I said, too tired and brain mashed to try anything more. But I did previously try to set up a network through partner's laptop and thought I'd suceeded when I was invited to, and sucessfully did, print a test page. Subsequent attempts to print from partner's laptop, however, have failed. Am now going to open a crate of Scotch. Bring back messenger pigeons, is what I say! Thanks again for your help.

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morters

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Woolwell, was simply too knackered last night to do/understand your last posted suggestion. But in the cold light of next day, it seems to me that you are suggesting I can either print wirelessly from my computer or laptop downstairs and that I should try and set up wireless connection from downstairs but print upstairs using a USB cable. Will see what happens.

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morters

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Woolwell, john bunyan and Nontek, thank you all for help and my apologies for delay coming back with results. I could not get the printer working with partner's laptop, whatever I did. Finally phoned Epson support (extremely helpful and a delight not to talk to someone on a crackly line with a heavy Indian accent.) He confirmed what Woolwell has been saying that with 2 different routers it's not possible to connect both computers to the printer.

He suggested partner temporarily disconnects from her router and connects to mine when she wants to print. With the laptop up here by the side of my pc I followed his instructions and successfully printed a test page. However, I could not repeat the process from downstairs. It would appear the wireless signal strength is not strong enough to link up from downstairs - the distance is 30-35' with a Victorian floor between my router and her laptop. Looks, unfortunately like the end of the road, but thank you all again for your help.

As for the problems with sending e-mails from laptop to my pc, these seem to have resolved themselves, even if an e-mail may take 5 or more minutes to arrive

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Woolwell

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Home Plugs may be the solution to connect between upstairs and downstairs.

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morters

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What are they, Woolwell?

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Woolwell

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morters

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Thank you, Woolwell, will look into those in more detail, though it looks as if I could have bought a second basic printer for less! Actually, the purpose of a wi-fi printer was to save space rather than money. Thanks.

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Nontek

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I am glad you are finally sorted, thanks for your feedback.

I use Homeplugs as mentioned by Woolwell, but not for my Wireless Printer - in fact Homeplugs would not work in your case as your printer, as far as I can tell, does not have a Ethernet Socket (needed to connect Homeplug).

Cheers .........

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