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DSL OK. Internet dropout.


peter.b

Likes # 0

I am experiencing random dropout of my internet connection. Often but not always when I answer the phone. Though the internet drops out the modem DSL LED stays on. It might not happen for a week then drop 20 times one morning. sometimes the modem is able to reconnect but usually I have to turn it off and on.

I have the modem and one phone connected to the BT test socket by a micro filter. The modem is connected to one PC by a short cat5e cable.

Original modem was a speedtouch ST510 now changed to a Linksys X2000. Changing the modem did not solve the problem. I have tried 4 micro filters, 2 cat5e cables, 2 phones and 3 PCs ( 2 XP & 1 Linux ) None of this has helped.

I have had my ISP chech the connection many times, all ok BT engineers have tested the line which they say is fine. I get up to 6 meg with a low error rate which is excellent considering my rural location.

The internet connection did drop out while the BT engineers were here but they could not offer an explanation because the DSL was OK.

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Fruit Bat /\0/\

Likes # 0

Is modem direct off master socket or via an extension?

I have recently had phone line problems and cured it by replacing the faceplate of the master socket.

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peter.b

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The modem is direct off the master socket. All phone extensions have been removed.

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lotvic

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You might get some clues as to what is happening if you look at the routers log file. At least you will know if it is disconnecting completely or having Authentication problems that may account for loss of internet although router is connected. (I am no way knowledgeable about what to do though)

I do know that you often have to reset the Idle Time Out in the router settings.

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peter.b

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It has dropped out 20 times today. Now I have enabled the Modem Log Files and am waiting for the connection to drop and of course it has not.

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lotvic

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lol Seems you have got it worried, it knows you have your beady eye on it ;-D

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peter.b

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At last we have the log. Can anyone understand it please ?

Jan 1 00:00:11,user,info,kernel: PPP generic driver version 2.4.2 79; Jan 1 00:00:11,user,info,kernel: PPP Deflate Compression module registered 88; Jan 1 00:00:11,user,info,kernel: PPP BSD Compression module registered 84; Jan 1 00:00:11,user,info,kernel: PPPoL2TP kernel driver, V1.0 75; Jan 1 00:00:11,user,warn,kernel: Sysinfo: ccpautowansm_thread=> Starts in Unconfigured mode, detecting state! 125; Jan 1 00:00:11,user,warn,kernel: Sysinfo: -> disconnected state! 78; Jan 1 00:00:23,user,crit,kernel: Line 0: xDSL G.994 training 74; Jan 1 00:00:23,user,warn,kernel: Sysinfo: -> detecting state! 75; Jan 1 00:00:23,user,warn,kernel: Sysinfo: -> dslWanSt=1, ethWanSt=0 81; Jan 1 00:00:23,user,warn,kernel: Sysinfo: -> RJ11 Training state! 79; Jan 1 00:00:26,user,crit,kernel: Line 0: ADSL G.992 started 73; Jan 1 00:00:28,user,crit,kernel: Line 0: ADSL G.992 channel analysis 82; Jan 1 00:00:33,user,crit,kernel: Line 0: ADSL link up, interleaved, us=448, ds=6112 97; Jan 1 00:00:33,user,warn,kernel: Sysinfo: -> RJ11 state! 70; Jan 1 00:00:35,daemon,notice,syslog: PPP=> Start to connect ... 78; Jan 1 00:00:35,daemon,crit,syslog: PPPoE sending PADI. 69; Jan 1 00:00:35,daemon,crit,syslog: PPPoE received PADO. 70; Jan 1 00:00:35,daemon,crit,syslog: PPPoE sending PADR. 69; Jan 1 00:00:35,daemon,crit,syslog: PPPoE server detected. 72; Jan 1 00:00:35,daemon,crit,syslog: PPPoE received PADS, PPP session established. 95; Jan 1 00:00:35,daemon,info,syslog: PPP send ConfReq id=0x1 [magic 0x9db38791] 91; Jan 1 00:00:36,daemon,info,syslog: PPP receive ConfReq id=0x8d [mru 1492] [auth chap MD5] [magic 0x4e0f94d4] 122; Jan 1 00:00:36,daemon,info,syslog: PPP send ConfAck id=0x8d [mru 1492] [auth chap MD5] [magic 0x4e0f94d4] 119; Jan 1 00:00:36,daemon,info,syslog: PPP receive ConfAck id=0x1 [magic 0x9db38791] 94; Jan 1 00:00:36,daemon,crit,syslog: PPP LCP UP. 61; Jan 1 00:00:36,daemon,info,syslog: PPP receive Challenge id=0x81 , name = ERX6.Birmingham2 138; Jan 1 00:00:37,daemon,info,syslog: PPP receive Success id=0x81 CHAP authentication success, unit 11765 116; Jan 1 00:00:37,daemon,crit,syslog: PPP CHAP peer authentication succeeded 88; Jan 1 00:00:37,daemon,info,syslog: PPP send ConfReq id=0x1 [addr ] [ms-dns1 ] [ms-dns3 ] 102; Jan 1 00:00:37,daemon,info,syslog: PPP receive ConfReq id=0xf7 [addr ] 84; Jan 1 00:00:37,daemon,info,syslog: PPP send ConfAck id=0xf7 [addr ] 81; Jan 1 00:00:37,daemon,info,syslog: PPP receive ConfNak id=0x1 [addr ] [ms-dns1 ] [ms-dns3 ] 105; Jan 1 00:00:37,daemon,info,syslog: PPP send ConfReq id=0x2 [addr ] [ms-dns1 ] [ms-dns3 ] 102; Jan 1 00:00:37,daemon,info,syslog: PPP receive ConfAck id=0x2 [addr ] [ms-dns1 ] [ms-dns3 ] 105; Jan 1 00:00:37,daemon,crit,syslog: PPP Received IP address 82.153.97.232 from server. 100; Jan 1 00:00:37,daemon,crit,syslog: PPP Received primary DNS address 212.104.130.9 from server. 109; Jan 1 00:00:37,daemon,crit,syslog: PPP Received secondary DNS address 212.104.130.65 from server. 112; Jan 1 00:00:37,daemon,crit,syslog: PPP Received valid IP address from server. Connection UP. 108; Mar 19 09:10:28,user,warn,kernel: Sysinfo: WLAN wl0.0 00-20-00-a0-04-c4 authenticated 98; Mar 19 09:10:28,user,warn,kernel: Sysinfo: WLAN wl0.0 00-20-00-a0-04-c4 associated 95; Mar 19 09:10:29,user,warn,kernel: Sysinfo: WLAN wl0 00-20-00-a0-04-c4 authorized 93; Mar 19 09:13:05,daemon,crit,syslog: Clear IP addresses. PPP connection DOWN. 91; Mar 19 09:13:05,daemon,crit,syslog: PPP Clear IP addresses. Connection DOWN. 91; Mar 19 09:13:05,daemon,crit,syslog: PPP LCP DOWN. 63; Mar 19 09:13:05,daemon,info,syslog: PPP send TermReq id=0x2 Peer not responding 92; Mar 19 09:13:05,daemon,crit,syslog: PPP (LCP) send Terminate-Request reason Peer not responding. 110; Mar 19 09:13:08,daemon,info,syslog: PPP send TermReq id=0x3 Peer not responding 92; Mar 19 09:13:08,daemon,crit,syslog: PPP (LCP) send Terminate-Request reason FM timeout. 101; Mar 19 09:13:11,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:13:14,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:13:14,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:13:37,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:13:40,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:13:40,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:14:03,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:14:06,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:14:06,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:14:29,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:14:32,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:14:32,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:14:55,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:14:58,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:14:58,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:15:21,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:15:24,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:15:24,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:15:48,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:15:51,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:15:51,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:16:14,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:16:17,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:16:17,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:16:40,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:16:43,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:16:43,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:17:06,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:17:09,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:17:09,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:17:32,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:17:35,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:17:35,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:17:58,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:18:01,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:18:01,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:18:24,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:18:27,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:18:27,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:18:50,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:18:53,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:18:53,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:19:16,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:19:19,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:19:19,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:19:42,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:19:45,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:19:45,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:20:08,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:20:11,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:20:11,daemon,crit,syslog: PPPoE sending PADI. 69; Mar 19 09:20:34,daemon,crit,syslog: PPPoE sending PADT. 69; Mar 19 09:20:37,daemon,notice,syslog: PPP=> Start to connect ... 78; Mar 19 09:20:37,daemon,crit,syslog: PPPoE sending PADI. 69;

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robinofloxley

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I can't comment on the log.

Is the phone a Cordless DECT model? Meaning, can you move it away to another room (with another filter).

No burglar alarms or other phone devices connected to phone line (eg fax or extension ringer)? I know you said the phones were disconnected.

Has the ringing wire been (intentionally) disconnected?

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peter.b

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Only one phone and the DSL modem are connected to the BT master socket by one micro filter. All other extensions have been disconnected this last 4 months when the problem began.

BT engineers say there is nothing wrong with the line.

I think the ISP server at the exchange is disconnecting my DSL modem.

I hope someone can look at the log and advise me if that is the case.

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lotvic

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I suggest you copy a single entry of the log like this for example:

PPP (LCP) send Terminate-Request reason FM timeout. 101

and do a google search with it. (I picked that one randomly so suggest you do several searches with different entry each time)

That might shed more light on it.

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