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Confirmation emails from PayPal

exdragon

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Posted February 27, 2012 at 9:43AM

I know many of you use PP, so perhaps someone can throw some light on a problem which has developed.

Up until last week, every payment which was made to our PP account resulted in a confirmation email being sent to the registered email address, as was confirmation of funds withdrawn. However, this no longer happens. PP have said that as far as they are concerned, there is no reason for this. The email address (which has been in use without any problems for several years) was a third party one, so PP suggested setting up a normal, o2, address as the primary one.

This hasn't made any difference, so can anyone suggest where the problem may lie?

Thanks

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muddypaws

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Posted February 27, 2012 at 9:46AM

No help, but still working OK on my account.

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Terry Brown

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Posted February 27, 2012 at 10:11AM

On your email settings there should be a seeting to keep on server until deleted or for x days.Try setting that.

Do you have any trouble with other Emails not arriving, or have you a SPAM setting where they are being diverted to.

Terry

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exdragon

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Posted February 27, 2012 at 10:16AM

All other emails arriving correctly, nothing going to junk mail, settings already checked.

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exdragon

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Posted February 27, 2012 at 10:29AM

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