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Tech Helproom


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New PC Windows 7 64 bit doesn't start up


Joe G

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Spent a frustrating night so hope you can help. Just got a new well spec'd Windows 7 PC - started up fine first time and I put the product key in and all was well. Plugged in my new Edimax USB wireless adaptor but it couldn't find the driver (odd as every review on Amazon said it worked perfectly with Win 7 64 bit) I thought if I restarted it may sort the problem out but now it only gets as far as the Starting Windows screen. Forced powr off several times but on restart same problem. Tried booting from the Windows 7 but again nothing. Tried a final time and it asked me if I wanted to repair start up which cheered me up - but this time just a dark screen - left it on for 10 minutes or so in case it was still thinking but nothing happened - will be contacting the retailer of the PC tomorrow but if anyone has an ideas in the meantime I'd be grateful!

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Joe G

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Sorry that should have said 'tried booting from the Windows 7 disc'

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Fruit Bat /\0/\

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As its new and you have nothing to lose - do a Full PC restore

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

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Joe G

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Thanks for that Fruitbat - I think my problem is that the PC just hangs after step 7 - I'm going to give it another try though!

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Joe G

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If I go into Start Up repair I get as far as the Microsoft progress bar then iit just goes to a dark scree and nothing

When I try booting from the Windows 7 disc it displays 'Starting Windows' then the dark blue screen

Really frustrating - the operating system is on a solid state disc - hope I am not damaging this by forcing powerdown :-(

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buteman

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If the problem just started when plugging in the new Wireless adapter,have you tried removing it to see if it will start without it.

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markd71

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Which Edimax USB wireless adaptor ? What's the model no# ?

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KRONOS the First

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It sounds more of a hardware problem rather than software and just a coincidence that it failed at the same time you inserted the wireless adapter. You have tried all that you can, time to contact the seller and see what advice they can offer.

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Ian in Northampton

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As has been suggested - if you haven't already, try booting it with nothing plugged in except keyboard and mouse. Windows can sometimes be funny about starting with USB devices plugged in.

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Joe G

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Thanks all

This is the adapter but I unplugged it after first boot up didn't work.

http://www.amazon.co.uk/Edimax-EW-7622UMN-300Mbps-Wireless-802-11n/dp/B004BWB8VS/ref=pdcpcomputers_0

I've been advised by PC company to check that sound card is securely seated and to try booting from Win 7 disc with drives disconnected. Also to swap RAM around in case faulty. I was planning to check seating first, then RAM then detaching drives (may need my hand holding on latter two!) Is this a good order to do things?

They have said that if none of those work they will collect & rebuild

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Joe G

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Turns out it was the slave HDD - when I unplug it the PC boots up fine - they are going to send me a new one - odd that it worked ok on first boot up - why would that be?

Rather ironic that I bought a new PC because I didn't want the hassle of replacing the PSU on my own one - would have been much easier!

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