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Tech Helproom

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ITV Player connection problems - Windows 7 PC


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I'm having a strange problem with ITV Player, on the main PC, running Windows 7. No programmes will play, just adverts.

It doesn't seem to be a problem with the broadband connection itself (Virgin Media cable broadband, using a D-Link DIR-615 wi-fi router), as there is no problem playing back programmes using a Windows 7 laptop on the same network. I've tried all sorts to resolve the problem.

The other online streaming services, BBC iplayer and 4OD both work, no problems.

Windows Update is fully up to date, as is Adobe Flash. It makes no difference if I turn off Windows Firewall and Microsoft Security Essentials (virus checker). The problem is the same using Firefox, IE9 and Chrome. Whether I connect the PC using an ethernet cable straight to the router or a wifi adaptor, it makes no difference.

Another strange thing is it will normally show me the adverts/sponsorship promos proceedings the programme, but normally, it will start on advert 2 of 2, 2 of 3, or 3 of 3, but never 1 of 2 or 1 of 3.

When the programme tries to play, it gives an error message within the player screen which says: "Sorry - An internet connection failure caused the video to stop. Please refresh the page to try again". Needless to say, refreshing the page doesn't work. Neither does opening and closing the browser or rebooting.

I'm in the UK, so that shouldn't be a problem. In fact, I can watch catch up ITV programmes via STV's own website without a problem at www.stv.tv, but they do not carry all of ITV's output.

Anyone any ideas how this can be fixed? There doesn't seem to be any problems reaching other sites and I don't understand why it only affects one computer on the network.

This has been happening for at least a week. I hadn't tried to use ITV Player online for ages, but I'm sure it used to work in the past.

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Possibly you need to update Silverlight, silverlight

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