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Urgent Help needed...Error Message: LOADKEY FAILED WITH ERROR 1009 (STHIVE#0)


julius44

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Hello and good evening to you all, I urgently need some help please and i'm HOPING that there is a solution here here please. My neighbour brought her laptop round to me this evening, that she was listening to music on it yesterday, and it just went off. I though it was a virus, as ive sorted out her laptop for her before, when it had a vius,...but this time it seems different.

Its a Windows vista laptop, and she's had it for about 3 years now. Its a compaq laptop. All her music, word docs, family photos are on her laptop, and NOTHING is backed up anywhere.

I've switched it on and I get the exact following message: LOADKEY FAILED WITH ERROR 1009 (STHIVE#0)

SO ive tried it in safe mode with f8, and sstill same message,....

Ive switched it back on, and then it askes whether to launch startup repair(recommended).. I clicked on yes, and it said loading files........

Them it takes me to the system recovery options screen,...where it says Uk, and tells me to select next....

I've stopped here as ive no idea wheterh it'll will work ir actually WIPE the whole laptop, and hence my neighbour loses ALL her stuff on the laptop..which I dont waht at all.

Any suggestions please???

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julius44

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Hello Joe G, Terry Brwon, thanks for your link/advice, link....Terry Brown the link doesn't really give me what i'm looking for, BUT, i do have a disk Windows 7, Vista, XP recovery repair disk with me,......But i just need proper advice, on the CORRECT way forward, as my neighbout would be devastated to lose all her files, pictures, etc,.....I need to know that ALL her stuff will still be intact,..sorry to be a pain

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