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Urgent Help needed...Error Message: LOADKEY FAILED WITH ERROR 1009 (STHIVE#0)


julius44

Likes # 0

Hello and good evening to you all, I urgently need some help please and i'm HOPING that there is a solution here here please. My neighbour brought her laptop round to me this evening, that she was listening to music on it yesterday, and it just went off. I though it was a virus, as ive sorted out her laptop for her before, when it had a vius,...but this time it seems different.

Its a Windows vista laptop, and she's had it for about 3 years now. Its a compaq laptop. All her music, word docs, family photos are on her laptop, and NOTHING is backed up anywhere.

I've switched it on and I get the exact following message: LOADKEY FAILED WITH ERROR 1009 (STHIVE#0)

SO ive tried it in safe mode with f8, and sstill same message,....

Ive switched it back on, and then it askes whether to launch startup repair(recommended).. I clicked on yes, and it said loading files........

Them it takes me to the system recovery options screen,...where it says Uk, and tells me to select next....

I've stopped here as ive no idea wheterh it'll will work ir actually WIPE the whole laptop, and hence my neighbour loses ALL her stuff on the laptop..which I dont waht at all.

Any suggestions please???

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rdave13

Likes # 1

julius44, to 'resolve' just click on the tick icon to the right. Now is the time to suggest on a way to back-up documents, folders, music etc. for future problems. Possibly to an external HDD, as you can't guarantee, in future, that you'll be able to fix any future problems without a restore. Especially as the OS is Vista.

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