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System restore and Kaspersky Internet Security 2012


numskull
Resolved

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I am unable to perform system restore with Kaspersky. Each time it says, "unable to complete, an antivirus programme is using a file. What do I have to turn off to get system restore to work?

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northumbria61

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Disable your Anti Virus temporarily and try a system restore again.

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buteman

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Do it in safe mode if disabling Kaspersky doesn't work.

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Woolwell

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It's probably doing a background scan. If you right click on the Kaspersky symbol in the system tray then you can pause protection and set a time during which you should be able to do the system restore.

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numskull

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Thanks, tried all of these and none worked!

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numskull

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The only time I managed to get system restore to work was when I disabled absolutely everything in Kaspersky.

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Woolwell

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This article is relevant and should help Kaspersky Support . If you click on 3 Disable the application's self defence then you can see what to do next.

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numskull

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Thanks for that. Not tried it yet but it was driving me nuts!

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numskull

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Disabling Self Defence allows system restore.

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