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Tech Helproom


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Hard drive failure


parishken

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I have lost a motherboard , graphics casrd and 2 hard drives presumabley from a power surge.

I need to recover some of the dat but my repairer was unsuccessful. Prices for specialist recovery vary from £97 to £300 fixed pricing how do I select the best option

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Diemmess

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Are you sure that you have really lost all those components? By no means impossible but very very rare.

How much do you trust "my repairer?" It does happen that a less scrupulous repairman is trying to sell you a new one!

It looks as though you are not used to poking about inside a PC but some components are easily replaced.

Please add more details of your misfortune to help diagnosis. Many members will be only to pleased to have you up and running again or at least try to guide you in your own recovery.

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Terry Brown

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It is unusable for a power surge to burn the whole system out.

You say your repairer has already tried to recover the Data. Do you mean a software repairer (like RECUVER) or a person attempting a manual recovery?

Do your hard-drives shown any sign of life when inserted into a Caddy and connected via a USB cable to another machine?; or have they only been tried in the machine with the fault?

If the second choice , I suggest try a Caddy.

If the Hard-drives have been taken out and 'tested' by a person, you will need to ask him / her about what was done and results.

Terry

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parishken

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Thanks for the reply

Symptons definitely suggested hard drive failure as unable to identify boot disk.

I was surprised re the fact that both drives crashed at the same time and even more surprised regarding the motherboard. The graphics card seemed ok until they tried to load the operating system and then would not hold.

We were running on generator supply as electricity board replacing cables so could have spiked b ut expected APC UPS to handle them.

I could have changed all of the components myself but lacked the knowledge to diagnose the problem. Now need to recover 4 large files which had not been backed up. Want to ensure best chance as some of the data is impossible to replace.

regards

Ken

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Diemmess

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Thanks for the extra info.

If you have a case for a hard disk with USB connection, then take either of your HDs out of your computer and pop it in this case. Important. Make sure the external case is for SATA or IDE (whichever type your PC's HDs are).

Using the external HD which is what you now have, connect it to another computer and see what happens. It should be seen as an extra HD and if so you should then be able to copy most of what is on it to somewhere safe!

Now swop over for the second HD and repeat.

You are due for some luck and hopefully have solved your problem. If no luck then the forum will offer some other ideas if you detail what you do or have done and what happened next.

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Diemmess

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Your first question has been ignored, that of professional data recovery which is something I've only heard of and mercifully have not needed. Regular backup comes to mind first!

I still hope that your data only needs a working computer to be recovered. If the Primary HD has a lot of corrupted data, the secondary HD might not.

Windows and other OSs since their beginning can give conflicting error messages and play silly games while you sit there paralytic.

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Bris

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Hello Ken.

First of all commiserations, its no joke when this happens. As Diemmess suggests you need to remove the drives and connect them to another working PC in the hope that the data can be read in which case the HDD is OK if not then I am afraid that you have little option than to resort to professional help.

If you are lucky only the HDD electronics will have been fried and the data on the platters still intact in which case a recovery specialist will replace the electronics and if that still doesnt work dismantle the drive and remove the platters but this is done in a dust free environment. All of this requires specialist knowledge hence the cost.

Generators are notoriously spikey and all I would run off one are lights and definitely nothing electronic. Lets hope you do recover your data and I am sure that the first thing you will do is back it up.

Good luck with it.

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Fruit Bat /\0/\

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Been suffering myself over the week end with a Boot Disk Failure

actually nothing wrong with the drive just a spike had caused the boot order to be changed and drive letters to become mixed.

so putting the drive into a caddy and seeing if windows disk management will find it is the best idea.

If disk management will see it the there are free recovery programs that will sort the MBR or file system and or recover files.

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